Purpose The purpose of this paper is to investigate the role of inter-organizational networks in the emergence of a disruptive technology by taking a snapshot view of the UK market for mobile voice over internet protocol (mVoIP) technologies. By delineating the technologies required for an mVoIP...

Describes the problems recorded between 1991 and 1995 when attempting to re‐engineer the value chains of a medium‐sized electrical equipment manufacturing company in the UK. To provide guidance during the re‐engineering process a time‐based framework for analysis has been developed; this...

This article depicts how the Baylor libraries staged two cost‐effective celebrations to address challenges of migrating to a new online catalog. A New Orleans‐style funeral provided a humorous backdrop for library staff to relive the tragedies and successes of the old system as it was laid...

In 1930, John Maynard Keynes explored long‐term economic growth, anticipating that the economic problem of scarcity was likely to vanish in a century’s time. The Keynes’ scenario is confronted with current developments related to the growth of services and to the distributional and...

Presents a case study of the financial services industry which is entering a period of unparalleled change that will see some very definite winners and losers. The effective management of change in the practical rather than theoretical world will determine who the winners will be. Suggests that...

Purpose The purpose of this paper is to show how design thinking can be a useful approach for helping interorganizational partnerships create higher levels of value creation for both parties. By integrating concepts related to human cognition, contracts and performance, the authors show how...

Purpose – The paper aims to describe the application of direct selling, the process of selling a consumer product or service from one person to another, in an environment that is not a permanent retail location. Design/methodology/approach – The paper explores the application of direct...

The Supreme Court has made its first ruling on “trade dress”. Trade dress was defined by the Supreme Court as “...the overall image of the business”. The Court granted protection to a Mexican restaurant in Texas and barred a competitor from duplicating its total image. Summarizes the...