The Quality Yearbook is an annually published 800‐page book designed to keep people who are interested in quality management practices up to date. The editors have employed quality management practices throughout to put each edition together, make improvements from one edition to the next, and...

We explore the implementation and development of information technology at Jackson Hewitt Tax Service, the second largest tax service in the nation. We discuss the problems the company faced over the period 1990‐1993, including a period of high growth and critical dependence on technology to...

Purpose – The impacts of information technology on business relationships have been of interest to managers for decades, and this stream of research has also steadily gained recognition among academics. However, the emergence of mobile technologies and the use of mobile solutions within...

Purpose – This study aims to investigates the possible gap between the logic of these information technology (IT) systems and industrial firms’ marketing practices. Industrial firms rely extensively on IT systems for their business. Design/methodology/approach – Based on the contemporary...

Purpose – This paper aims to analyse how well enterprise systems capture the business network in which an industrial company is involved. Enterprise systems have been presented as a “dream come true” with a seamless integration of business data through a common database and software...

Purpose – The purpose of this paper is to empirically analyze the perception of stakeholders, i.e. disaster victims, volunteers and managers, who were involved in relief activities, toward the enablers in humanitarian supply chain management (HSCM) with special emphasis on heart wrenching and...

Notes that it has become fiercely competitive to recruit and retain information technology (IT) talent in today’s tight labor market. Cites two main reasons for IT skills shortages. First, the number of students graduating in the USA with bachelor’s degrees in computer science declined more...

Summarizes several strategic briefings, conference presentations and reports on the topic of logistics management. Covers in turn logistics in China and Japan, including a profile of Braun Electric; methods of improving the supply chain, highlighting new technology, the “bullwhip effect” of...

A major thrust in public service computing in the late 1990s is the building of electronic bridges between the large‐scale computer systems which have been embedded into the complex bureaucratic structures of late twentieth‐century government. This process includes the development of...

Recent health reform in New Zealand has transformed public hospitals and related health services into Crown Health Enterprises (CHEs), which have a statutory objective to operate as successful and efficient businesses. Examines managerialist interpretations of a proposed executive information...