The Quality Yearbook is an annually published 800‐page book designed to keep people who are interested in quality management practices up to date. The editors have employed quality management practices throughout to put each edition together, make improvements from one edition to the next, and...

This paper reports on the results of a Wireless Application Protocol (WAP) usability study, which consists of a survey, an evaluation of two UK WAP portals and an experiment that was carried out between November 2001 and February 2002. A number of usability issues, which prevented the users from...

As has been described else where, web log files are a useful source of information about visitor site use, navigation behaviour, and, to some extent, demographics. But log files can also reveal the existence of both web pages and search engine queries that are sources of new visitors.This study...

Purpose – The purpose of this paper is to find out how strategic decisions have resulted in innovation in the context of the organizational environment. The author studies connections between strategic decision making and innovation to find out what kinds of factors of the organizational...

Electronic reserves is an added service that can benefit both the traditional and nontraditional student. In this article the authors describe an electronic reserves pilot project at Temple University using Innovative Interfaces, Inc.’s Course Reserves Module and Electronic Course Reserves...

Librarians are asked to downsize, economize and streamline, while they are also, simultaneously, expected to provide the fastest, latest and most expensive hardware and software so as to make the information marketplace accessible to their patrons. What most librarians have not realized,...

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best...

This paper describes the importance of strategic community creation as a new management style. It verifies that video‐based information networks utilizing information and multimedia technologies enhance the quality of competencies and knowledge possessed by strategic communities, and it also...

To succeed in today’s global marketplace, organizations are looking at streamlining their supply chain through the successful deployment of information technology. This paper, by means of a case study, discusses how a manufacturing company implemented a transportation planning and optimization...

Purpose – Although various practices to facilitate organizational change are proposed in the literature, very little is known about how these practices impact on ITIL adoptions. Therefore, the purpose of this study is to address this gap in the literature by offering insights on how change...