Senior management in the newly privatized water companies have been keen to secure employee commitment to the new commercial goals they are ow pursuing. Considers the use of profit sharing as a rhetorical device for this purpose. The introduction of profit sharing schemes was intended by...

A case study is described in which an audit programme was developed as a measure of health and safety performance. The audit programme was implemented as a safety competition in a UK water utility over a period of three years with the results also used for benchmarking the company’s health and...

Purpose – The purpose of this article is to analyse the organisation of the Bolivian “water war” in Cochabamba that saw a social movement resist international business and the privatisation of public goods. The implications for the study of resistance in management and organisation studies...

Purpose – The purpose of this paper is to investigate the intentional formation of business networks in the wastewater industry. It enriches the theory‐building of the formation of business networks by drawing on theoretical contributions to business networks and capabilities. The paper...

Purpose – This paper aims to examine union and non‐union consultation and representative arrangements at South West Water (SWW) over a ten‐year period, from 1992 to 2002. Design/methodology/approach – The paper attempts to fill the gap in the current research by examining the processes...

Purpose – Examines union and non‐union consultation and representation arrangements at South West Water, UK. Design/methodology/approach – Constitutes a briefing that is prepared by an independent writer who adds his own impartial comments. Findings – Demonstrates that perceptions of...

Purpose – It is the aim of this article to describe how Welsh Water improved customer service partly by using technology to provide agile working at its contact centers and ensure its 600 agents are optimally employed. Design/methodology/approach – The article provides the background to the...

Purpose – Aims to discuss Brinker Technology, the winner of the Innovative Technology category at the Offshore Achievements Awards; which helps to bring national recognition to the companies that are leading the way in all sectors of the oil industry. Design – Discusses the invention that...

Purpose – The purpose of this paper is to explain how and why the initially ambitious reform of the Dutch water sector turned into a moderate pace of change. The explanations are based on institutional theory. Design/methodology/approach – This paper is a case study at the organizational...

People who feel secure in their work perform better than those who do not. But the modern company usually cannot offer employees the security it once could. Temporary contracts, consultancies and part‐time working are often the order of the day. Anglian Water, a privatized British utility,...