With public services operating as monopolies, dissatisfied users cannot exit from the relation without changing patronage. Apart from exit from the region, voicing their dissatisfaction in order to influence the service offer becomes the only alternative. Industries and companies may be...

The transition from a Socialist approach to a free market approach and the rise of a new high‐tech sector are two remarkable shifts that have occurred in the last two decades in Israel. In the face of these changes, human resource (HR) practitioners are currently expected to assume new roles,...

Deals with the question of whether senior managers in the public and private sector differ psychologically. There are many ways in which such a difference might be measured. Examines one aspect: the predisposition to adopt particular roles in teams. Compares the results found by Meredith Belbin...

Examines in depth the practical realities and difficulties of initiating and sustaining a major tourism development project which is intended to further economic regeneration and job‐creation and is funded in partnership with the European Union. The financial framework of the scheme, the...

Purpose – The purpose of this paper is to explore the perceptions of managers and employees, in one private and one public sector organization, towards an individual's decision to go to work, despite being unwell, a phenomenon known as presenteeism in the literature....

The distribution system in China has been undergoing rapid changes since the implementation of the economic reform in late 1978. The relative performance of the major players in distribution, namely state enterprises, collective enterprises and private businesses has had significant changes. The...

Spotlights BUPA, the UK's leading light in independent healthcare, which has 45% of the private medical insurance market, in addition to a leading private healthcare business in Spain, and 29 private hospitals and 30 nursing homes in the UK. Shows how BUPA has been using the balanced scorecard...

This paper reports two case studies of the use of the business excellence model (BEM) in two small‐ to medium‐sized enterprises (SMEs) which entered the 1999 East of England Excellence (EEE) regional Quality Award. The experiences of these organisations will be discussed highlighting their...

Considers the crucial role of private sector social entrepreneurship in the context of a state welfare system stretched beyond its means. Defines social entrepreneurship, recounts a number of key points from relevant research projects, reflects upon current developments and initiatives,...