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Exploring the relationship between the use of evaluation in business process re‐engineering and organisational learning and innovation
Vakola, Maria - In: Journal of Management Development 19 (2000) 10, pp. 812-835
Explores the role of evaluation in a business process re‐engineering initiative and its relationship with … organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re … effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re …
Persistent link: https://www.econbiz.de/10014882159
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Stop the Organization – I Want to Change It! Part 1
Grubb, Irene M.; Silvestro, Norrie W.; Ward, David F. - In: Industrial and Commercial Training 26 (1994) 1, pp. 23-27
political demands. Despite the planned emphasis on regular evaluation and review, senior managers often found it impossible to …
Persistent link: https://www.econbiz.de/10014755793
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Lessons from a major cultural change workshop programme
Richert, Andrew - In: Industrial and Commercial Training 31 (1999) 7, pp. 267-271
broader organisational development activities (e.g. employee communications). The evaluation processes showed a positive … level of the individual employee; management buy‐in; sound evaluation; a plan for subsequent change management interventions …
Persistent link: https://www.econbiz.de/10014755981
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Decision making in the fragmented organisation: a utility perspective
Henderson, Joan; McAdam, Rodney - In: Management Decision 39 (2001) 6, pp. 461-469
context of change evaluation for a structurally fragmented electrical utility organisation. The case study research highlights … the benefits and shortcomings of the change evaluation approach as part of the management decision making process and …
Persistent link: https://www.econbiz.de/10014932233
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Is it Spring or Autumn for TQM?
Pitts, Colin - In: The TQM Magazine 6 (1994) 5, pp. 35-37
Reviews six years experience with TQ in a large multinational manufacturing company. Commitment alone is not enough – ownership is vital. TQ is continuous but not constant, there will be periodic declines when a change of approach is indicated. On‐the‐job training in the application of TQ...
Persistent link: https://www.econbiz.de/10015033367
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Organisational learning and innovation in the construction industry
Vakola, Maria; Rezgui, Yacine - In: The Learning Organization 7 (2000) 4, pp. 174-184
the European (fourth framework)‐funded CONDOR project, explores the role of evaluation in a business process re …‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the … discusses the evaluation results of the implementation of a business process re‐engineering model in three case studies in order …
Persistent link: https://www.econbiz.de/10015030062
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Lean Six Sigma applications in the textile industry: a case study
Adikorley, Ruth Dede; Rothenberg, Lori; Guillory, Aaron - In: International Journal of Lean Six Sigma 8 (2017) 2, pp. 210-224
Purpose The purpose of this study is to explore Lean Six Sigma (LSS) project and program success in the textile and apparel industry. This paper presents depictions of LSS implementations and the resulting economic impact for a textile company. Design/methodology/approach A qualitative approach...
Persistent link: https://www.econbiz.de/10014782645
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Customer service in supply chain management: a case study
Naoui, Fatiha - In: Journal of Enterprise Information Management 27 (2014) 6, pp. 786-801
Purpose – The purpose of this paper is to present a case study to assess the customer service within supply chain management (SCM). In particular, the paper emphasizes an interest in an integrated approach to considering customer service performance in an efficient way. Indeed, information...
Persistent link: https://www.econbiz.de/10014860110
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Improving and evaluating performance with the Public Sector Scorecard
Moullin, Max - In: International Journal of Productivity and Performance … 66 (2017) 4, pp. 442-458
mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture …
Persistent link: https://www.econbiz.de/10014798079
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Japan’s administrative counselling – Maintaining public sector relevance?
Christensen, Mark J. - In: International Journal of Public Sector Management 13 (2000) 7, pp. 610-623
program evaluation at a time when Japan’s public sector is in crisis and probably at a turning point in its history. A central … direction of program evaluation resources. The voluntary nature of AC and its reliance on the efforts of citizens of social …
Persistent link: https://www.econbiz.de/10014798672