Sketches the key characteristics of the newly information enfranchised general public (the digital information consumers). Portrays the digital consumer as all‐conquering/powerful, short on attention, promiscuous, untrusting and – above all – interested in speed of delivery. Argues for a...

Purpose – To report how an SME developed strategic and operational balanced scorecards (BSCs) as well as benchmarks for use in e‐commerce. Design/methodology/approach – The report begins with the initial management meeting, in which participants set goals for the firm, specified causal...

Electronic commerce enables business development for marketing channel intermediaries and strengthens their existing operations and strategic management. This research shows that electronic commerce provides stepwise business development refinement and repositioning in the form of process change...

Purpose – The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co‐ordinating processes over inter‐organisational boundaries and the issue of whether to aim for radical or...

Purpose – The purpose of this paper is first, to investigate the effective governance structure in early stage of offshore business process outsourcing (BPO), especially in the case where service provider's language is different from client's language, and second, to explore some of the...

Purpose – Despite the high operational and strategic potentials of radio frequency identification (RFID) technology, very few studies have been conducted about its role as enabler of supply chain integration to achieve high‐level operational efficiency. The purpose of this paper, therefore,...

The last two years have seen the growing interest in e‐commerce and e‐government in Lebanon. Through a review of literature and related studies, critical factors in peoples’ attitude toward participation in e‐government are uncovered. Empirical evidence indicates that Lebanese people are...

Efficient consumer response (ECR) is an electronic commerce (EC)‐enabled grocery industry supply chain management strategy, which is designed to make the industry more efficient and responsive. Despite the many benefits obtainable from ECR, the adoption rate has been slow in many regions. At...

Purpose – This study seeks to determine whether electronic supply chains using electronic data interchange (EDI) are more successful than non‐electronic supply chains using manual (paper) purchase orders by analyzing the supplier‐manufacturer link in the SC. Design/methodology/approach –...

Purpose – This paper sets out to discuss the development of an e‐business strategy by a UK soft drinks company. It is based within the Fast Moving Consumer Goods (FMCG) sector (also known as Consumer Packaged Goods), which is characterised by powerful retailers, tier‐1 suppliers of...