Purpose – Bad governance and corrupt politics have left millions of people disenfranchised. In spite of an oppressive and undemocratic state, poor Haitians have created their own informal groups, cooperatives and caisses populaires (credit union) movements – a testimony to the democratic...

Risk management is more important in the financial sector than in other parts of the economy. But it is difficult. The basis of banking and similar financial institutions is taking risk in conditions of uncertainty. Describes how the Turnbull report, for which the author was project director,...

Purpose – Explains how ING, the global financial‐services group, called in drama‐based training specialist Steps Drama to help it to raise awareness of the business benefits of diversity – and the possible legal implications of non‐inclusive behaviour – for all 1,000 staff in its UK...

Purpose – Describes how an inspirational‐leadership program for senior managers at Cheltenham & Gloucester, one of the UK's largest mortgage lenders, is generating enthusiasm and energy within the business and helping the managers to get the best out of their teams, using more than just...

Purpose – Explores a pioneering “structured recruitment process” (SRP) introduced at Credit Suisse. Design – Contains information from a presentation to journalists by the Credit Suisse global head of human resources and its head of business‐support human‐resource management....

Purpose – Examines the success of the corporate university and “leaders as teachers” initiatives at financial institution Capital One. Design – Draws on information provided by the head of the Capital One University. Findings – Reveals 82 percent satisfaction with the Capital One...

Purpose – Describes the challenges faced by Visa Europe's leadership‐development program (LDP) in its fifth year and the approaches Visa Europe has taken to keep the program fresh, and to accelerate the development of a coaching culture in the business – one of the original objectives for...

The paper tells us about the experience of a financial services company in managing its expatriation and repatriation processes. Data were gathered from official company sources and via in‐depth interviews with former expatriates. The analysis indicates that some 50 percent of people left the...

For over two hundred years, our nation’s legal system has been based on the “American Rule” ‐ with each party bearing its own litigation costs. As the Supreme Court noted in 1975, this distinctly American tradition is “deeply rooted in our history and in congressional policy, and it is...

Purpose – The purpose of this paper is to determine with statistics whether respondents should litigate or settle enforcement actions with the SEC or FINRA. Design/methodology/approach – All SEC administrative and FINRA litigated decisions from October 1, 2007 to September 30, 2008 were...