Purpose – The purpose of this article is to present how innovations in the social action program of a Spanish savings bank produce strategic changes in the organization. Design/methodology/approach – The paper follows a historical approach, first studying Spanish savings banks in general and...

Siemens recently launched a new product, the MAGNETOM Avanto, onto the market. The initial customer reaction was tremendous. The product definition followed a structured process and state‐of‐the‐art tools like quality function deployment (QFD) and conjoint analysis were applied. This paper...

Purpose – The purpose of this paper is to contribute to the understanding of supply chain (SC) design and operation by investigating how two case companies have developed and deployed differentiated SC strategies. This study primarily focuses on the operating part of the differentiated SC...

Purpose – The purpose of this paper is to describe and analyze Sabre Yachts, a firm that manufactures specialty sail and power boats. Design/methodology/approach – A case research method including field interviews and secondary research was carried out. The case describes the dilemma that...

States that owing to foresight and planning by Portuguese business executives, most firms in Portugal survived the difficult 1970s and 1980s and, as a consequence, are stronger in today’s competitive internal and external challenges. Sets out the methodology used and gives data analysis and...

Purpose – This paper aims to present the virtual community as a strategy that can increase the chance of success in the distribution of products over the internet. Design/methodology/approach – First, this paper describes the concept of a virtual community. Second, it analyzes how five...

Purpose This paper aims to explore the drivers and barriers in the transition of the social responsibility agenda of large, emerging economy (EE) firms from non-strategic philanthropy to strategic corporate sustainability. This study also suggests a strategy that such firms may adopt for...

Purpose – The purpose of this paper is to identify three commonly observed mistakes made when managing suppliers and describe factors that contribute to successful buyer–supplier partnerships. Design/methodology/approach – Five extensive case studies in the automotive and clothing...

Purpose – Forest industries affect cultural sustainability profoundly, but little information exists on integration of cultural sustainability aspects into their Corporate Social Responsibility (CSR) management. Global Reporting Initiative (GRI) guidelines comprising assessments of economic,...

Purpose – This paper aims to assess Vail Resorts’ sustainability activities by applying a well-substantiated framework titled the “Leading the Sustainable Organization” (LSO) model in order to systematically explore their efforts. Anecdotally the sustainability activities and...