We explore the implementation and development of information technology at Jackson Hewitt Tax Service, the second largest tax service in the nation. We discuss the problems the company faced over the period 1990‐1993, including a period of high growth and critical dependence on technology to...

Purpose – The purpose of this paper is to present innovative strategies to promote sustainability‐focused education, in a case study of a multi‐institutional program designed to prepare students for management positions in global apparel and footwear companies. The program is unique in...

Purpose – Explains how Northumberland County Council in England cut its training costs by 80 percent. Design/methodology/approach – Describes how a new learning-management system has improved efficiency, access and course quality and opened up new opportunities for the future. Findings –...

Purpose The purpose of this study is to assess the perceived satisfaction of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Design/methodology/approach The study adopted a...

Purpose – This paper aims to take a 20‐year perspective to revisit the Alar controversy, one of the most hotly argued public issues of the late 1980s, and to explore what fresh conclusions can be drawn for modern risk and issue managers. Design/methodology/approach – The paper reviews...

Purpose – Examining the techniques of a management consulting firm comprising actors, directors, producers, writers, musicians and other artists, the article reveals through several case studies how a company of avant‐garde artists has turned the lack of conventional business training from a...

Purpose – To show that: as leaders refine business performance, they are increasingly focusing on human capital performance – how leaders and teams deliver outstanding performance and productivity. Leaders who are paying practical attention to the inner aspects of behavior are often...

An understanding of effective problem solving is essential for everyone involved in development teams. For most development projects, the design‐build‐test cycle is the fundamental building block of effective problem solving. Examines the design‐build‐test cycle and describes alternative...