We explore the implementation and development of information technology at Jackson Hewitt Tax Service, the second largest tax service in the nation. We discuss the problems the company faced over the period 1990‐1993, including a period of high growth and critical dependence on technology to...

Purpose The purpose of this study is to assess the perceived satisfaction of Advanced Certificate in Teaching students and facilitators regarding online library services offered by the University of the Free State (UFS) in South Africa. Design/methodology/approach The study adopted a...

Purpose – Explains how Northumberland County Council in England cut its training costs by 80 percent. Design/methodology/approach – Describes how a new learning-management system has improved efficiency, access and course quality and opened up new opportunities for the future. Findings –...

Purpose – The purpose of this paper is to present innovative strategies to promote sustainability‐focused education, in a case study of a multi‐institutional program designed to prepare students for management positions in global apparel and footwear companies. The program is unique in...

Purpose – Corporate social responsibility (CSR) communication is a strategy to address companies’ goodwill to the society. Based on the institutional theory suggesting the influence of environmental factors of companies’ country-of-origins on their marketing practices, the purpose of this...

Purpose – The purpose of this paper is to explore the “black box” of top management team (TMT) processes such as communication and power distribution, examining the example of ethnically diverse TMTs in Latvia. Design/methodology/approach – The study relies on case studies of two...

Argues that most companies’ annual reports don’t take the opportunity to actually communicate with stakeholders, choosing instead to present basic information as required by law. Suggests that companies can produce leaner annual reports that are nonetheless more timely, more encouraging of...

This case study focuses on key personnel leaving an IT firm (TT Inc.) which possesses specialized knowledge and skills that could not be replaced internally. This problem and event created a major critical knowledge gap. The individuals who left expressed dissatisfaction with the increasing...

In this paper two online activities are discussed that are becoming increasingly interesting to organisations because they suggest a potential change in the balance of power between producers and consumers. The activities are peer‐to‐peer (P2P) file‐sharing and online groups. An analysis...