Purpose – The purpose of this paper is to empirically examine employee‐retention strategies and performance in the Nigerian banking sector over the period 2000‐2005, with focus on Zenith Bank in Nigeria. The sector is unique in terms of its contribution to Nigeria's gross domestic product....

This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector) to evolve from a bureaucratic culture to another oriented towards total quality and the customer. The need for this change came as a result of the liberalization in the...

Purpose – The purpose of this paper is to emphasize how different service strategies are properly aligned with the external environment, and how organizational factors lead to a specific level of service‐related performance outcomes. Design/methodology/approach – A multicase research...

Purpose – This case study aims to illustrate the interaction of organizational culture, human resource (HR) policy and firm performance. It contrasts the cultures of two science‐driven organizations – the Navy's nuclear submarine force and Merck, the large pharmaceutical firm – and...

Purpose – The purpose of this paper is to study the case of one French multinational company which has undergone a process of radical restructuring and “internationalization” because of acquisitions of Anglo‐Saxon multinational companies. It examines how the organizational changes...

Purpose – The purpose of this paper is to examine the strategic integration of HRM practices with business/corporate strategy in the context of its applications and processes in two Japanese multinational companies in Malaysia. Design/methodology/approach – The research used...

Reports on the experience of production team leaders and their line managers on the quality of training and development of the former. The setting was the UK plant of a US‐based global organization competing in the telecommunications technology sector. Team leaders’ and line managers’...

Purpose – The purpose of this paper is to analyse the key elements in the strategy of leading Chinese private firms in order to identify the key factors that are associated with the success of these firms. Design/methodology/approach – Secondary data source from the self report of 30 of the...

Transition by the countries of Central and Eastern Europe (CEE) from communism towards market economies has brought with it the introduction of Western management thinking. CEE since 1989 has been a kind of test‐bed for human resource management (HRM) – the concept that people management...

Purpose – The purpose of this paper is to describe the development of a graduate human resource management (HRM) curriculum for a university in the United Arab Emirates (UAE). The curriculum reflects the core knowledge areas identified by the two major professional bodies in the HRM...