Much attention has been paid to the pricing of goods, but services now constitute almost half of the US economy and … they have their own pricing requirements. Services differ from goods in that the choice of pricing structure is more fluid …, as for example in determining the unit of charging. In addition, services tend to be more variable in quality because …

consumers, company structure, uneven quality advances, service quality declines, too many undifferentiated choices and pseudo …

‐class quality in products and processes. The paper describes in detail the tools and techniques needed to implement and maintain the …

Quality Award winning public sector service industry – South East Queensland Electricity Board (SEQEB). Presenting the … by SEQEB and are essential for establishing customer service quality in the public sector. Concludes that the …

Describes Oxfordshire County Council′s QUEST programme (quality; effectiveness; service to all) and its implementation … decentralization to give managers more flexibility. Examines each component: quality involves customers and clients in decisions about …

managers is sought in drives to ensure quality in public services. Risk and quality appear strongly inter‐linked, although … core element in improving public services quality. The theoretical underpinnings of the research are drawn primarily from …

Reports the findings of a research study, which was undertaken to examine the underlying factors affecting the quality … of a building project. Aims to identify factors that showed a strong correlation to good quality performance. The … more efficient with their limited resources and, as a result, achieve better quality outcomes. A total of 110 recently …

A methodology was developed to measure cost of quality failures in two major road projects, largely based upon a work …

with an overview of recent studies into the UK construction industry concentrating on partnering, quality and lean … production. The second part discusses the context of these points from a quality, general and construction project management … main points relating to quality as perceived by the project participants, as well as some of the overall advantages of …