This article identifies a significant incidence of unsatisfactory outcomes in complex automation projects. It looks at the particular problems that arise when specifying and designing automated systems for the healthcare industry and how they contribute to complexity. A number of case examples...

Purpose – Aims to present an alternative holistic measurement model, the general practitioner IS (GPIS) measurement model, which assists managers in determining the organisation's state of readiness prior to IS investment. Design/methodology/approach – The model is based on assessing four...

Purpose – The purpose of this paper is to conduct a stakeholder analysis to find out what factors contribute to partial abandonment and also to examine stakeholders' roles and role conflicts in a partial abandonment implementation process. Design/methodology/approach – A case study of a...

Over the past 20 years the competition for capital equipment sales and support has intensified world wide. Europe in particular has scored some notable sales successes for aircraft, locomotives and ships. The purpose of this paper is to examine the concept of project management in European...

Purpose The purpose of this paper is to propose an in-depth analysis of online communities of practice that support the innovative development of web applications. The analysis is aimed at understanding the preeminent characteristics of communities of practice that can favour the process of...

Purpose – The purpose of this paper is to explore communication management in information technology (IT) projects and to identify barriers to communication, from both individual and organisational standpoints, and from distinctive stakeholders' points of view (project management office (PMO),...

Purpose – The purpose of this paper is to describe how demand planning can increase agility in supply chains. The paper builds on a case study from mobile infrastructure industry with explicit focus on project business environment. Design/methodology/approach – The paper contains a short...

Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key specialised business units that not only specialise in providing core functions, but have the expertise and skill to...

Examines the impact of introducing TQM on a project‐by‐project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., “Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation”, International Journal of...

Reports the findings of a research study, which was undertaken to examine the underlying factors affecting the quality of a building project. Aims to identify factors that showed a strong correlation to good quality performance. The ultimate goal is to provide clients, project managers,...