Purpose – The purpose of this paper is to examine whether Korean multinational corporations (MNCs) in the electronics and steel industries do shift their production across their foreign subsidiaries, located in different countries, as exchange rates fluctuate in foreign countries....

Purpose – To provide a case study in the implementation of mobile technologies in an operations management environment, and viewed through a model for technology acceptance. Design/methodology/approach – This is an assessment of the technology acceptance model (TAM) through action research,...

Purpose – The purpose of this paper is to examine the changes in governance structures that evolved as reverse logistics systems were developed. The UK car crash repair sector was used as a case study. Design/methodology/approach – The value‐chain governance framework proposed by Gereffi...

Purpose The purpose of this paper is to investigate how modern network video technology could be used to improve different warehouse types and operations and how barriers may prevent its implementation. Design/methodology/approach An exploratory multiple-case study with nine case companies was...

Purpose – This paper, a case study, aims to illustrate the application of lean six sigma in a call centre of a service industry corporation. Design/methodology/approach – The study draws on process information and primary data from a real project. Findings – The study describes...

Purpose – This paper aims to propose a practical method of performing maintainability analysis of an offshore system at operation phase having some improvement trend. Design/methodology/approach – The analysis follows a systematically developed method of analyzing maintenance data,...

Changes in manufacturing often result in decision making being decentralised. As a consequence of the decentralisation of decision making, the number of hierarchical levels in the organisation is often reduced. This paper examines when a delayering of the organisation takes place during...

Can operations management impact significantly the profitability of consumer‐based businesses on the Internet (called B2C)? During the past two years, Internet retailers have not provided satisfactory financial results. Whereas, leading in‐store retailers have been profitable using...