Purpose – Overall, the UK’s representation in the top 100 in the Times Higher Education World University Rankings has declined since 2011. The basic rationale of the project is to improve performance of universities generally and their standings in rankings particularly. The paper aims to...

Purpose – Benchmarking is increasingly considered a useful management instrument to improve performance in healthcare. The purpose of this paper is to assess if a nationwide long-term benchmarking collaborative between operating room (OR) departments of university medical centres in the...

Purpose – The purpose of this paper is to provide a common framework for benchmarking practices used in higher education. Design/methodology/approach – An electronic questionnaire survey was distributed to senior management team and senior administrators among the top 200 UK universities in...

Purpose – Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of the largest semi‐conductor manufacturers in the world. The study examines top performance issues faced...

Purpose – The purpose of this paper is to demonstrate how Woolworths, a South African retail chain, evaluates and controls its sustainable business practices using economic, environmental and social indicators. Design/methodology/approach – A content analysis of Woolworths' comprehensive...

This paper addresses the development of organisational learning, which involves various groups of people and different stages. It further explores the link between organisational learning and performance outcomes, providing an insight into the various interpretations of organisational success...