Showing 1 - 10 of 118
Purpose – This paper aims to take a 20‐year perspective to revisit the Alar controversy, one of the most hotly argued public issues of the late 1980s, and to explore what fresh conclusions can be drawn for modern risk and issue managers. Design/methodology/approach – The paper reviews...
Persistent link: https://www.econbiz.de/10014850932
Purpose Small and emerging business failure rates are high for numerous reasons. Government regulation has been cited as a contributing factor, yet literature documenting the actual effects of government regulation on small business is limited. The purpose of this paper is to clearly outline the...
Persistent link: https://www.econbiz.de/10014862517
Purpose – The purpose of this paper is to discuss the evolving role of religion in issue management and introduces a case in Malaysia to examine the emerging corporate risk when western multinationals fall foul of the precepts of Islam. Design/methodology/approach – The paper details events...
Persistent link: https://www.econbiz.de/10014692262
business selected was the first in Abu Dhabi to achieve regulatory compliance for HACCP-based food safety management, and the …
Persistent link: https://www.econbiz.de/10015038404
consumers, company structure, uneven quality advances, service quality declines, too many undifferentiated choices and pseudo …
Persistent link: https://www.econbiz.de/10014848712
, as for example in determining the unit of charging. In addition, services tend to be more variable in quality because … they are impacted by unique customer needs and environment. Thus, a framework for taking into account quality differences …
Persistent link: https://www.econbiz.de/10014844962
Recognizing that technology is an important element of competitive strategy, the Frito‐Lay Kern facility has invested substantially in both its people and technology. Reviews the technology and process applications, highlights organizational approaches and discusses implementation issues and...
Persistent link: https://www.econbiz.de/10014825297
‐class quality in products and processes. The paper describes in detail the tools and techniques needed to implement and maintain the …
Persistent link: https://www.econbiz.de/10014796532
Quality Award winning public sector service industry – South East Queensland Electricity Board (SEQEB). Presenting the … by SEQEB and are essential for establishing customer service quality in the public sector. Concludes that the …
Persistent link: https://www.econbiz.de/10014799264
Describes Oxfordshire County Council′s QUEST programme (quality; effectiveness; service to all) and its implementation … decentralization to give managers more flexibility. Examines each component: quality involves customers and clients in decisions about …
Persistent link: https://www.econbiz.de/10014799308