Purpose – The purpose of this paper is to contribute to emerging theory about the role of authenticity in social media use through discussion of a not‐for‐profit organisation's experiences of using social networking to communicate with potential stakeholders during a recruitment campaign ....

Purpose – The purpose of this paper is to develop a social innovation model and understand the levels of communication of different social actors at different points of a social innovation project (at Hewlett Packard). The paper also looks into the effect of communication networks and power of...

Purpose – The paper aims to examine existing information flows formally and informally within a customer complaint handling process, and to identify possible improvement areas to strengthen the effectiveness of this process in the workplace. These objectives are derived from the fact more than...

Purpose – The use of brand ambassadors is a quite recent phenomenon, even in the business world. This paper aims to explore the employment of ambassador networks as a place marketing and place development tool. This is done by identifying various kinds of networks, understanding how networks...

Purpose This paper aims to examine the dynamics of a community of practice (CoP) through a case study of eCars – Now! They offer open-source blueprints of the electric conversion kits globally. The authors analysed the CoP by considering its entire life cycle, starting from the motives for its...

Purpose – The purpose of this paper is to discuss the findings of a security research project commissioned by a financial institution to identify security breaches that could facilitate illicit access to confidential information. Design/methodology/approach – Using penetration and social...

Purpose – This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach – Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings – Contends that many...

Purpose – The recent economic crisis has significantly slowed Slovenia’s recent social and economic progress and exposed some important long-term problems such as a reliance on low value added industries and lagging labor productivity. The Slovenian government has taken steps to create...

Purpose – This paper seeks to provide a social network‐based model for improving knowledge management in multi‐level supply chains formed by small and medium‐sized enterprises (SMEs). Design/methodology/approach – This approach uses social network analysis techniques to propose and...

Purpose – This paper aims to provide a social network‐based model for improving knowledge management in multi‐level supply chains formed by small and medium‐sized enterprises (SMEs). Design/methodology/approach – This approach uses social network analysis techniques to propose and...