Purpose – This paper seeks to build awareness of how telepresence or service robots are coming to the aid of students who might not otherwise be able to attend school in person or others who might need to be in two places at once. Design/methodology/approach – Discussions with the...

Describes the history of Integrated Surgical Systems (ISS), the US company that created ROBODOC, a surgical robot system used to perform total human hip replacement surgery, and ORTHODOC, a computer workstation that enables orthopaedic surgeons to examine a patient’s bone more accurately and...

Purpose – Hospital at Home (HAH) is a concept slowly expanding over time. At first this type of organization was used to accomplish low‐technical tasks. The main objective was to increase bed availability in hospitals for new patients. Nowadays, HAH structures are able to undertake more...

Focuses on the critical role played by professionals in the management of health‐care institutions in the UK and Canada. Using empirical data, examines the structural models of clinical management, the roles of clinical managers and their relationships with colleague professionals. Compares...

Analyses the features, strategies and characteristics of health‐care reforms in the People’s Republic of China. Since the fourteenth Central Committee of the Chinese Communist Party held in 1992, an emphasis has been placed on reform strategies such as cost recovery, profit making,...

Recent health reform in New Zealand has transformed public hospitals and related health services into Crown Health Enterprises (CHEs), which have a statutory objective to operate as successful and efficient businesses. Examines managerialist interpretations of a proposed executive information...

The planning and implementation of electronic information systems and technology (IS/IT) following the National Health Service (NHS) reforms in the UK are both widespread and significant. Considers these new organizational arrangements, for primary care general practitioners (GPs), to aid...

The purpose of this paper is twofold. The first part introduces a theoretical argument from Giddens to help explain the way in which accounting systems and systems of accountability have changed abruptly in New Zealand’s health care sector. The changes are proceeding, surrounded by controversy...

In the current decade, client requirements appear to play an increasingly important role in designing not‐for‐profit organisations, in particular in the domains of services and healthcare. Quality function deployment (QFD) is a well‐known design method. This method has a vested reputation...

Suggests that commitment and flexibility have often been identified as important outcomes of HRM practice. However, the relationships between different facets of employee commitment and flexibility have not been extensively studied, while most attention has been given to organizational and...