Showing 1 - 10 of 84
Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative...
Persistent link: https://www.econbiz.de/10014800402
Identifies workers′ burnout as an important factor influencing productivity, commitment, and intentions to leave a job, which disrupt organizational operation and costs. Examines the relationship between the burnout of female school teachers and its effect on their intentions to leave their...
Persistent link: https://www.econbiz.de/10014783610
performance. Originality/value – Although the value of EI skills for employees, especially managers and supervisors, has been … established, no specific study of the impact of these skills on project performance, using pre‐ and post‐tests, has previously … environments to build a body of knowledge on EI and project performance.  …
Persistent link: https://www.econbiz.de/10014786264
organizational culture on job satisfaction and its implication toward the performance of the employees. Design … style has a positive and significant effect on the employee performance. Job satisfaction does not give a significant and … positive effect on employee performance and it is not a mediating variable. Originality/value As indicated by the findings, the …
Persistent link: https://www.econbiz.de/10014782129
experience (sector, entrepreneurial, role model and education) on external (sales performance) and internal (founder intrinsic … levels of venture sales performance. Moreover, no differences were found in founders’ intrinsic satisfaction, regardless of … sales performance. The differing results in the two outcome measures suggest potential differences in the goals and …
Persistent link: https://www.econbiz.de/10014769599
where high performance is of paramount importance and success has important human consequences. This study examined members …
Persistent link: https://www.econbiz.de/10014882425
Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...
Persistent link: https://www.econbiz.de/10014731222
Purpose – Puts forward the reasons to focus on employees of call centres and contact centres above any other factor, when looking at ways of improving the customer experience. Design/methodology/approach – Presents the views of Ian Munro, managing director of Contactcenters.com, who has 20...
Persistent link: https://www.econbiz.de/10014752179
Purpose – The paper aims to contrast the approaches to human‐resource management taken by two low‐cost airlines – Ryanair in Europe and Southwest in the USA. Design/methodology/approach – The paper considers the similarities between the two airlines before explaining that Southwest...
Persistent link: https://www.econbiz.de/10014752231
Purpose – Forms the first of two articles examining how the unusual organizational culture contributes to business success at business‐transformation and people‐development company Impact. Design/methodology/approach – Focuses on some of the ways in which the company recruits and retains...
Persistent link: https://www.econbiz.de/10014752339