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Dana, Leo‐Paul; Vignali, Daniella - In: International Marketing Review 16 (1999) 4/5, pp. 278-291

“There is no sound reason to believe that there will not be a single global market in air transport”. Those were the words of Sir Colin Marshall, the chairman of British Airways. To give the airline an image of being a global airline, the amount of £60 million had been earmarked....

Persistent link: https://www.econbiz.de/10014827808

Competitive benchmarking in the air cargo industry: Part I

Lobo, Ingrid; Zairi, Mohamed - In: Benchmarking: An International Journal 6 (1999) 2, pp. 164-191

This is the first of a series of three papers discussing a major benchmarking initiative in the air cargo freight industry sector. The project itself focused on nine major competitors in the cargo industry and included organisations known to be leaders in the areas of service excellence. The...

Persistent link: https://www.econbiz.de/10014683620

The decline of cooling out applicant failure

Hallier, Jerry; James, Philip - In: Employee Relations 22 (2000) 1, pp. 13-37

Goffman’s concept of cooling out the mark (Goffman, E., “On cooling the mark out: some aspects of adaptation and failure”, Psychiatry: Journal of the Study of Interpersonal Relations, Vol. 15 No. 4, 1952, pp. 451‐63) is proposed as helpful for understanding self‐regulating groups’...

Persistent link: https://www.econbiz.de/10014730896

Communicating a new corporate image during privatization: the case of El Al airlines

Herstein, Ram; Mitki, Yoram; Jaffe, Eugene D. - In: Corporate Communications: An International Journal 13 (2008) 4, pp. 380-393

Purpose – The importance of corporate image management in the airline industry has increased substantially in recent years. More and more managers of airline companies have found themselves changing their company's corporate image in order to ensure a more modern and updated identity. The...

Persistent link: https://www.econbiz.de/10014691703

Marketing Transport Services An Evaluation of the Marketing Strategy for Transportation Services

Gilmour, Peter - In: European Journal of Marketing 11 (1977) 6, pp. 383-389

Examines the use of a non‐metric multidimensional scaling to establish the requirements of shippers, in terms of desirable characteristics for eight different types of movement. Believes that transport companies often develop marketing strategies without paying sufficiently close attention to...

Persistent link: https://www.econbiz.de/10014725180

Economic dimensions of telecommunications access

Keating, Barry - In: International Journal of Social Economics 28 (2001) 10/11/12, pp. 879-898

– increased telecommunications access leads to increases in incomes. Discrimination against such access for the less developed …

Persistent link: https://www.econbiz.de/10014806866

Accounting for imperialism: a case of British‐imposed indigenous collaboration

Shareel Kreshna Davie, Shanta - In: Accounting, Auditing & Accountability Journal 13 (2000) 3, pp. 330-359

The involvement of accounting in imperial expansion in the South Pacific during the mid‐nineteenth to the mid‐twentieth century is critically analysed. Through a study of archival data, it examines the way in which the practice of accounting became involved in the production of a calculative...

Persistent link: https://www.econbiz.de/10014640883

Compensation for discrimination: cause for concern

Sinclair, Adele; Botten, Neil - In: Employee Relations 17 (1995) 8, pp. 46-59

The last two years have seen radical changes in the way that industrial tribunals assess compensation in discrimination …

Persistent link: https://www.econbiz.de/10014731524

User participation: quality assurance for user‐fit design

Wai Michael Siu, Kin - In: International Journal of Quality and Service Sciences 2 (2010) 3, pp. 287-299

Purpose – The purpose of this paper is to discuss how the participatory approach should be considered and applied in research for the disabled. It aims to arouse the awareness of policymakers, professionals, researchers and the general public that disabled people must not only be considered,...

Persistent link: https://www.econbiz.de/10014802454

Salary compression and inversion in the university workplace

O’Boyle, Edward J. - In: International Journal of Social Economics 28 (2001) 10/11/12, pp. 959-979

There are two grounds in the USA for bringing a claim of race or gender discrimination: discriminatory intent; and … discriminatory effect. As to age discrimination, however, a plaintiff is allowed to bring a claim only on grounds of discriminatory … intent. Argues that, with regard to age discrimination in the university, discriminatory effect and discriminatory intent are …

Persistent link: https://www.econbiz.de/10014805048