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Quality management in health insurance
Axelsson, Runo; Bihari‐Axelsson, Susanna; Steen, Lars - In: International Journal of Public Sector Management 17 (2004) 3, pp. 264-274
Institute has introduced a European model for quality management. In this regard, a benchmarking has been carried out, comparing … benchmarking between two public service organisations in different fields and it was made by third parties focusing on the quality …
Persistent link: https://www.econbiz.de/10014798782
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Benchmarking practices of quality function deployment: results from a field study
Augusto Cauchick Miguel, Paulo; Carnevalli, José Antonio - In: Benchmarking: An International Journal 15 (2008) 6, pp. 657-676
Purpose – This paper continues the analysis of the data collected in a survey of quality function deployment (QFD) carried out in Brazil, and deepens the study by carrying out interviews at some of the companies which participated in the survey to identify best practices on QFD application....
Persistent link: https://www.econbiz.de/10014683412
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The role of benchmarking within the cultural reform journey of an award‐winning Australian local authority
Jones, Robert - In: Benchmarking: An International Journal 6 (1999) 4, pp. 338-349
cultural reform journey of the council since 1990, in particular the role played by benchmarking within a wider quality …‐oriented programme. The article traces the evolutionary nature of the reform agenda over this period and shows that benchmarking has been …, quality, and performance management: stage 1 (process mapping and improvement), stage 2 (process benchmarking), and stage 3 …
Persistent link: https://www.econbiz.de/10014683630
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Benchmarking the student experience: the offshore campus experience
Sid Nair, Chenicheri; Murdoch, Nicolene; Mertova, Patricie - In: The TQM Journal 23 (2011) 6, pp. 585-597
Purpose – The purpose of this paper is to look at the role of the student experience questionnaire in collecting students' perceptions of their experiences in studying at an offshore campus of an Australian University, compared with the experiences of the University's students in Australia. In...
Persistent link: https://www.econbiz.de/10015031966
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Benchmarking of TQM: the case of Hikma Pharmaceuticals company
Sweis, Rateb J; Al-Ghawi, Hala Jamal; AlSaleh, Noor … - In: Benchmarking: An International Journal 22 (2015) 3, pp. 488-504
Purpose – The purpose of this paper is to gain a better understanding of internal benchmarking through the evaluation … between the QA and QC departments. Practical implications – The internal benchmarking process which was applied in this case … achieve competitive advantage. Originality/value – Benchmarking of total quality management (TQM) can improve the performance …
Persistent link: https://www.econbiz.de/10014684120
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Quality Management in Police Services
Galloway, Robert A. - In: The TQM Magazine 6 (1994) 6, pp. 4-8
The first in a series of articles on “customer oriented policing”. Assesses the value structure necessary for successful implementation of management for quality and productivity improvement. Argues that private sector practices may be applied to the public sector and that customer...
Persistent link: https://www.econbiz.de/10015033381
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The causes, impact and prevention of employee fraud
Omar, Mastura; Nawawi, Anuar; Puteh Salin, Ahmad Saiful … - In: Journal of Financial Crime 23 (2016) 4, pp. 1012-1027
Purpose The purpose of this paper is to investigate the causes and impact of employee fraud, focusing on one particular industry, namely, the automotive industry. Design/methodology/approach One company was selected as a case for the study. Qualitative data analysis was used for the study, with...
Persistent link: https://www.econbiz.de/10014866227
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Internal controls and fraud – empirical evidence from oil and gas company
Zakaria, Khairul Mizan; Nawawi, Anuar; Salin, Ahmad … - In: Journal of Financial Crime 23 (2016) 4, pp. 1154-1168
Purpose The purpose of this study is to examine the type of internal control weaknesses and its impact that leads to fraud activities in an oil and gas company, which is rarely found in empirical research. Design/methodology/approach A case study approach was taken to investigate and analyse the...
Persistent link: https://www.econbiz.de/10014866232
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An exploratory study of alignment ERP implementation and organizational development activities in a newly established firm
Chen, Jau‐Rong - In: Journal of Enterprise Information Management 22 (2009) 3, pp. 298-316
Purpose – The importance of alignment of enterprise resource planning (ERP) implementation for organizational strategies has been widely recognized. However, ERP implementation in the context of new ventures has not yet been convincingly demonstrated. Furthermore, how to align ERP...
Persistent link: https://www.econbiz.de/10014859757
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Slow moving stock problem: empirical evidence from Malaysia
Nawawi, Anuar; Salin, Ahmad Saiful Azlin Puteh - In: International Journal of Law and Management 60 (2018) 5, pp. 1148-1162
Purpose The purpose of this study is to identify weaknesses in the internal control of the stock management processes and provide recommendations to improve those weaknesses. The study also analyses whether the current stock management processes are adequately documented and updated regularly....
Persistent link: https://www.econbiz.de/10014781993