Purpose This paper aims to explore textual patterns in ten years of electronic word-of-mouth communications amongst social media (SM) users of the Java Jazz Festival. Design/methodology/approach This study uses a data-scraping technique to gather user-generated content from Twitter. Word-cloud...

Purpose Online customer reviews could shed light into their experience, opinions, feelings, and concerns. To gain valuable knowledge about customers, it becomes increasingly important for businesses to collect, monitor, analyze, summarize, and visualize online customer reviews posted on social...

Purpose – The urgency to cope with the international economic crisis has led to efforts to identify innovative tools and frameworks that are capable of regenerating local and national economic development. The enhancement of the cultural heritage sector can be a strategic factor in improving...

Purpose – The purpose of this paper is to is focus on the role of geographic co‐location in the development of firm‐level marketing externalities. Design/methodology/approach – A mail survey and quantitative analysis were used to examine the effect of co‐location on externalities. Fast...

Purpose – The purpose of this paper is to use case study evidence to explain that enterprise agglomeration in itself may not advantage business development. Agglomeration has the potential to bring enterprise advantage but whether this occurs depends on additional supportive conditions....

Purpose – To demonstrate the linkage between Porter's cluster theory and supply chain management, and provide evidence of their potential joint positive impact on competitiveness and firm performance. Design/methodology/approach – The paper examines the linkage between cluster theory and...

Purpose – The purpose of this paper is to build on the concept of using a population or portfolio of events to help rejuvenate or redefine the strategic position of a destination. The aim is to gain a general understanding of the local community outlook towards a process of repositioning the...

Purpose – This paper aims to improve decision making in credit portfolio management through analytical data-mining methods, which should be used as data availability and data quality of credit portfolios increase due to (semi-)automated credit decisions, improved data warehouses and heightened...

Purpose – The paper aims to focus on the development and application of a benchmarking information system designed for use within a cluster. Design/methodology/approach – Case study as the field research methodology for theory testing and refinement. Findings – Despite the difficulties and...

Purpose The purpose of this paper is to present the results of the application of various models to estimate the reliability in railway repairable systems. Design/methodology/approach The methodology proposed by the International Electrotechnical Commission (IEC), using homogeneous Poisson...