Purpose – This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach – The paper discusses the issues and challenges faced by the institution in the process of maintaining and going...

Electronic reserves is an added service that can benefit both the traditional and nontraditional student. In this article the authors describe an electronic reserves pilot project at Temple University using Innovative Interfaces, Inc.’s Course Reserves Module and Electronic Course Reserves...

The development of the ResIDe Electronic Library at the University of the West of England, Bristol, is traced from its origins as an eLib funded research project. Different aspects of the system are analysed through their potential to increase economy, efficiency and effectiveness in library...

Purpose – Overall, the UK’s representation in the top 100 in the Times Higher Education World University Rankings has declined since 2011. The basic rationale of the project is to improve performance of universities generally and their standings in rankings particularly. The paper aims to...

Purpose The purpose of this paper is to propose the development and adoption of a Lean Six Sigma Framework (LSSF) that attempts to create a more balanced and integrated approach between Lean and Six Sigma and one that is capable of achieving improved efficacy of curriculum and programme...

Debate over the extent to which commercially derived concept and practices of quality can be applied to English higher education has continued unresolved for more than a decade. An obstacle to progress is the lack of consensus on the purpose of the higher education system – with views ranging...

Purpose The purpose of this study is to explore ways to establish an effective coordinative mechanism to ensure the effective practice of career coaching in innovativeness and creativity training programs in higher education. Design/methodology/approach This study aims to explore a successful...

Hospitality management higher education’s historic origins have resulted in a strong vocational ethos permeating the curriculum. Knowledge about hospitality has been drawn from the industry and the world of work rather than from the many disciplines or other fields of enquiry, which can help...

Tourism degree courses aim to meet the needs of students, employers and government funding bodies, but there is no agreement on how best to do this. Should courses aim to enable graduates to operate within the industry today, or to shape its future development? To what extent should these...