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Does TQM influence employees' job satisfaction? An empirical case analysis

Boon Ooi, Keng; Abu Bakar, Nooh; Arumugam, Veeri; … - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 62-77

Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within … overall job satisfaction. Data were analyzed by employing correlation and multiple regression analysis. Findings – The results … employees' job satisfaction. It is also found that, where teamwork was perceived as a dominant TQM practice, improvements in job …

Persistent link: https://www.econbiz.de/10014800402

Measuring Workers′ Burnout and Intention to Leave

Weisberg, Jacob - In: International Journal of Manpower 15 (1994) 1, pp. 4-14

Identifies workers′ burnout as an important factor influencing productivity, commitment, and intentions to leave a job, which disrupt organizational operation and costs. Examines the relationship between the burnout of female school teachers and its effect on their intentions to leave their...

Persistent link: https://www.econbiz.de/10014783610

Emotional intelligence (EI) capabilities training: can it develop EI in project teams?

Turner, Rebecca; Lloyd‐Walker, Beverley - In: International Journal of Managing Projects in Business 1 (2008) 4, pp. 512-534

effect of the training on EI competencies and the impact of the increase in competencies on employee satisfaction and project …

Persistent link: https://www.econbiz.de/10014786264

The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts...

Pawirosumarto, Suharno; Sarjana, Purwanto Katijan; … - In: International Journal of Law and Management 59 (2017) 6, pp. 1337-1358

organizational culture on job satisfaction and its implication toward the performance of the employees. Design …, leadership style and organizational culture have a positive and significant impact on job satisfaction, but only the leadership … style has a positive and significant effect on the employee performance. Job satisfaction does not give a significant and …

Persistent link: https://www.econbiz.de/10014782129

Differences among entrepreneurs

Haynes, Paula J. - In: International Journal of Entrepreneurial Behavior & Research 9 (2003) 3, pp. 111-128

satisfaction) outcomes. Greater dissatisfaction was associated with decreased likelihood of founders building on sector experience … levels of venture sales performance. Moreover, no differences were found in founders’ intrinsic satisfaction, regardless of …

Persistent link: https://www.econbiz.de/10014769599

Organizational identification and commitment of members of a human development organization

Hup Chan, Sow - In: Journal of Management Development 25 (2006) 3, pp. 249-268

Purpose – To understand how identification and commitment can be sustained among members of a development organization where high performance is of paramount importance and success has important human consequences. This study examined members' identification and commitment within a development...

Persistent link: https://www.econbiz.de/10014882425

Call centres, quality of work life and HRM practices

Connell, Julia; Hannif, Zeenobiyah - In: Employee Relations 31 (2009) 4, pp. 363-381

Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...

Persistent link: https://www.econbiz.de/10014731222

Headsets and mindsets

In: Human Resource Management International Digest 14 (2006) 6, pp. 38-40

Purpose – Puts forward the reasons to focus on employees of call centres and contact centres above any other factor, when looking at ways of improving the customer experience. Design/methodology/approach – Presents the views of Ian Munro, managing director of Contactcenters.com, who has 20...

Persistent link: https://www.econbiz.de/10014752179

Employees come first at high‐flying Southwest Airlines

In: Human Resource Management International Digest 15 (2007) 4, pp. 5-7

Purpose – The paper aims to contrast the approaches to human‐resource management taken by two low‐cost airlines – Ryanair in Europe and Southwest in the USA. Design/methodology/approach – The paper considers the similarities between the two airlines before explaining that Southwest...

Persistent link: https://www.econbiz.de/10014752231

Gorilla makes an impact at business‐transformation and people‐development firm

In: Human Resource Management International Digest 16 (2008) 5, pp. 9-11

offer to employees. Findings – Reveals that staff turnover is low, at around 7 percent a year, and job satisfaction is high …

Persistent link: https://www.econbiz.de/10014752339