Conversations create the wealth of knowledge organizations. This conversation with Sharon Oriel focuses on the evolution of the capture and leverage or intellectual capital assets at The Dow Chemical Company. Ms Oriel is the Director of the Global Intellectual Capital Management Technology...

Purpose – The aim of the present paper is to shed new light on the interactions among capitals in a model of measurement and management of intellectual capital using the theoretical lens of complexity theory. In particular, attempts to contribute to the exploration of the power of biological...

The importance of intellectual capital (IC), as a prime value driver in today's knowledge‐based economy, is undisputed. Benchmarking is seen as a tool for identifying, understanding, and adopting best practices in order to increase operational performance. The paper explores techniques of...

Why is it so difficult to make change happen? Many companies fail because they do not have the right internal structure and mindset to succeed. The author illustrates how to manage change effectively by examining how product‐based companies must transform to launch true service‐driven...

Why is it so difficult to make change happen? Many companies fail because they do not have the right internal structure and mindset to succeed. The author illustrates how to manage change effectively by examining how product‐based companies must transform to launch true service‐driven...

Purpose – Converting knowledge or competency into long‐term business value is, in practice, a far more difficult process than in theory. While developing and implementing knowledge or competence management solutions, companies experience difficulties in measuring the contribution of their...

Purpose – The purpose of this article is to explore and illustrate how intellectual capital transparency through intellectual capital reporting can enable relationship transparency and enhance partnership. Design/methodology/approach – A case study research method is adopted to explore and...

Purpose – The purpose of this paper is to report the findings of a study on the management of intellectual capital in Fortune Motors. It intends to highlight how an automobile service firm apply dynamic knowledge management concept to create new service processes which resulted in breaking...

Purpose – The paper's purpose is to identify the key knowledge variables within a facilities management (FM) environment and to develop an understanding of how FM knowledge is generated and utilised within FM organisations. Design/methodology/approach – The paper includes a review of...

Wipro Technologies is an Indian information technology outsourcing company that, over a two year period, established a knowledge management initiative that enables it to build a competitive advantage as it experiences rapid growth in its global market. The Wipro story is remarkable in that it...