Westbrook, Roy - In: International Journal of Quality & Reliability Management 12 (1995) 4, pp. 8-25
Research on quality in Japan has emphasized technical issues, but there is much to be learned from more organizational … training, and long‐term planning for quality. The research was carried out over four visits to Japan between 1989 and 1992 …. Emphasizes that there are still quality lessons to be learned from Japan. …