Knowledge management as a business concept has been traditionally applied to money‐making organisations with the aim of enhancing and improving operations to gain competitive advantage and increase profits. Knowledge management can also be applied to non‐profit organisations such as...

Purpose – This paper aims to examine a flagging but yet‐to‐be abandoned knowledge management (KM) project at a healthcare organisation in Asia through a case study approach. Design/methodology/approach – Semi‐structured interviews with a variety of stakeholders familiar with the...

Purpose – This paper introduces the notion of knowledge outsourcing (KO) where external knowledge providers (KP), rather than internal experts, are contracted to provide knowledge services. The purpose of this paper is to examine the role of KO in knowledge management (KM) and the...

Purpose – The purpose of this paper is to outline one innovative Australian initiative to harness creative, often intangible, knowledge, and reap the benefits of the intellectual capital of dance artists both during and post performing careers – the project Securing Career Opportunities and...

There is relatively very little information on knowledge management in the public sector, and even less in developing countries. This paper investigates and examines the availability of a knowledge management strategy in a public organisation in Malaysia. This paper also examines perceptions on...

The importance of intellectual capital (IC), as a prime value driver in today's knowledge‐based economy, is undisputed. Benchmarking is seen as a tool for identifying, understanding, and adopting best practices in order to increase operational performance. The paper explores techniques of...

Purpose – The challenge of global product design and manufacturing in the networked enterprise is to have an information hub supported by an information infrastructure that is difficult to imitate by competitors. The global company can use this global network to share information among its...

Purpose – The purpose of this paper is to investigate the process of the thesis research in the industrial engineering related master's programmes in Chalmers University of Technology for benchmarking implementation in Islamic Azad University, South Tehran Branch (IAU‐STB), taking into...

Purpose – The purpose of this paper is to explore how organizational leadership capability as a knowledge coordinating mechanism affects service organization activities towards different stakeholder groups. Design/methodology/approach – The subjects in the case study are four Estonian...

Purpose – The purpose of this paper is to describe the case of a leading Italian aerospace company which developed an integrated system aimed to optimize the management of engineering competencies within the Chief Technical Office function. Design/methodology/approach – The paper was based...