Purpose – Due to various historical differences in organising, documenting and managing information across cultural institutions, cross‐domain resource discovery in the cultural heritage sector remains problematic. Leveraging on the lessons learnt from current efforts to enhance access to...

Purpose – The study aims to explore what kind of roles major system suppliers may have for their business customers, what factors may change the supplier's role for the customer during the relationship, and to analyze how the system supplier can manage his roles for the customer....

Purpose – The purpose of this paper is to extend existing theories of b2b networks over non‐profit networks. Design/methodology/approach – The paper sheds light on the network organisational forms recently implanted in the academic community. the analytic induction method is used to extend...

Purpose – The purpose of this paper is to identify why and how organizational network legitimacy facilitates firms' access to knowledge networks and reciprocal knowledge exchange between stakeholders. Design/methodology/approach – The study involves a managerially oriented inductive...

Purpose – The purpose of this article is to explore and illustrate how intellectual capital transparency through intellectual capital reporting can enable relationship transparency and enhance partnership. Design/methodology/approach – A case study research method is adopted to explore and...

Purpose – This paper aims to increase understanding of how firms can more effectively identify valuable and profitable innovations in the pharmaceutical industry and to identify the issues and challenges posed by current managerial decision-making practices. Design/methodology/approach – A...

Purpose – The paper sets out to explore the leadership processes and dynamics of change management in a fragmented, and resource‐poor, health service in an impoverished rural region in South Africa. Design/methodology/approach – The paper outlines an action research process aimed at...

Purpose – The purpose of this paper is to describe the successful use of a knowledge management (KM) model in a public sector organization. Design/methodology/approach – Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a...

Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

Purpose – The purpose of this paper is to contribute to the understanding of how statistical process control (SPC) methodology can be implemented and used in organizational settings. Design/methodology/approach – An action research model was used. Data were collected through formal meeting...