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How to build an innovators’ network
Barnes, B. Kim; LeCointre, Olivier - In: Industrial and Commercial Training 47 (2015) 1, pp. 42-45
pharmaceutical company in France to create a flexible structure that would enable innovators and seekers of innovation to connect and … included inviting graduates of a program in innovation management to design the structure of the network. He has successfully … conducted about 30 problem-centered network sessions, based upon the process taught in the Managing Innovation program (a …
Persistent link: https://www.econbiz.de/10014758466
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Cuba: hero of the Caribbean? A profile of its tourism education strategy
Wood, Pat; Jayawardena, Chandana - In: International Journal of Contemporary Hospitality Management 15 (2003) 3, pp. 151-155
industry environment, education environment, workforce and change in policy. The authors made three research trips to Cuba in …
Persistent link: https://www.econbiz.de/10014762585
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Does TQM influence employees' job satisfaction? An empirical case analysis
Boon Ooi, Keng; Abu Bakar, Nooh; Arumugam, Veeri; … - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 62-77
Purpose – This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite extensive research on TQM practices, none examines this scope of investigative...
Persistent link: https://www.econbiz.de/10014800402
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Measuring Workers′ Burnout and Intention to Leave
Weisberg, Jacob - In: International Journal of Manpower 15 (1994) 1, pp. 4-14
Identifies workers′ burnout as an important factor influencing productivity, commitment, and intentions to leave a job, which disrupt organizational operation and costs. Examines the relationship between the burnout of female school teachers and its effect on their intentions to leave their...
Persistent link: https://www.econbiz.de/10014783610
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Emotional intelligence (EI) capabilities training: can it develop EI in project teams?
Turner, Rebecca; Lloyd‐Walker, Beverley - In: International Journal of Managing Projects in Business 1 (2008) 4, pp. 512-534
Purpose – The importance of emotional intelligence (EI) for management success has been established. This paper aims to examine the influence of increased EI capabilities on project success. Design/methodology/approach – This paper first examines the literature in relation to EI then reports...
Persistent link: https://www.econbiz.de/10014786264
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The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts...
Pawirosumarto, Suharno; Sarjana, Purwanto Katijan; … - In: International Journal of Law and Management 59 (2017) 6, pp. 1337-1358
Purpose The purpose of this paper is to determine the effect of the work environment, leadership style and organizational culture on job satisfaction and its implication toward the performance of the employees. Design/methodology/approach The research population was the whole 642 employees of...
Persistent link: https://www.econbiz.de/10014782129
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Differences among entrepreneurs
Haynes, Paula J. - In: International Journal of Entrepreneurial Behavior & Research 9 (2003) 3, pp. 111-128
Though often considered a critical factor in predicting venture success, past research into the effects of founder experience has often produced mixed results. What factors influence founders’ decisions to use, or not use, experience they possess? This study examines the role job...
Persistent link: https://www.econbiz.de/10014769599
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Organizational identification and commitment of members of a human development organization
Hup Chan, Sow - In: Journal of Management Development 25 (2006) 3, pp. 249-268
Purpose – To understand how identification and commitment can be sustained among members of a development organization where high performance is of paramount importance and success has important human consequences. This study examined members' identification and commitment within a development...
Persistent link: https://www.econbiz.de/10014882425
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Call centres, quality of work life and HRM practices
Connell, Julia; Hannif, Zeenobiyah - In: Employee Relations 31 (2009) 4, pp. 363-381
Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...
Persistent link: https://www.econbiz.de/10014731222
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Headsets and mindsets
In: Human Resource Management International Digest 14 (2006) 6, pp. 38-40
Purpose – Puts forward the reasons to focus on employees of call centres and contact centres above any other factor, when looking at ways of improving the customer experience. Design/methodology/approach – Presents the views of Ian Munro, managing director of Contactcenters.com, who has 20...
Persistent link: https://www.econbiz.de/10014752179