Purpose – The purpose of this paper is to describe the problem of achieving “organizational justice” for children within integrated children's services. Justice is understood, following Byers and Rhodes discussion of Levinas as respecting the “unique and indivisible” character of a...

Purpose – The purpose of this paper is to report and analyse a recent case, in which the safeguarding procedure adopted by one local authority was criticised by the High Court. It also seeks to identify the key lessons to be learned. Design/methodology/approach – The paper considers the...

Explores a conceptual approach to understanding the processes of collaborative relationships. It is applied to a case study of non‐profit collaboration. It both uses it to understand the dynamics of collaboration among a group of four non‐profit agencies in Canada, which might otherwise have...

Looks at New Zealand’s provision for the disabled. Reports on evidence from observation of the actual assessment process. Empirical data are used about the perceptions of both the assessors and the clients. Determines whether the stated aims of government policy are achieved. Appears that...

This article reports and evaluates how a traditional approach to recruitment and selection in the Social Services Department of West Sussex County Council was superseded by a competency‐based approach. The authors discuss the impacts of external and internal changes on the local authority and...

Purpose – The purpose of this paper is to examine the development of the Northlake Homeless Coalition, a collaborative network among homeless serving agencies in southeastern Louisiana. These collaboratives are required for obtaining government funds for housing programs in the USA....

Purpose – The purpose of this study is to examine the ongoing dynamics of the public service sector reform through an embedding process of a municipal enterprise from the field of basic social and health care services – a pilot model in Finland. Design/methodology/approach – The framework...

Reviews the development of the Irish voluntary sector and examines the unique characteristics of the legal framework in which voluntary organizations operate and the funding and staffing arrangements. Focuses on recent changes in the relationship between the state and organizations. Speculates...

Based on research funded by the Joseph Rowntree Foundation, looks at change in services for children and young people in difficulty and the implications for inter‐disciplinary working. The research is based on 80 interviews conducted with key individuals at local and national level. Describes...

In the UK the Benefits Agency is seeking to process its business more efficiently, and commissioned research to investigate the number and nature of the contacts customers have with the Agency. The paper draws on this research and outlines the case for adopting a longitudinal perspective to...