Purpose – The purpose of this paper is to describe the problem of achieving “organizational justice” for children within integrated children's services. Justice is understood, following Byers and Rhodes discussion of Levinas as respecting the “unique and indivisible” character of a...

Describes an action research project in a church affiliated, community‐based social service organisation in Aotearoa, New Zealand, in which feminist and poststructural discourse theory is drawn on to examine collaboratively the discourses available and impinging upon the work of staff...

Purpose This study aims to understand the engagement between an indigenous social service provider and marginalised clients deemed “hard-to-reach” to gain an insight into how to improve the client’s engagement and well-being through transformative value co-creation....

The latest Mobile oil survey tells us that up to September 1997 more than 200,000 accredited ISO 9000‐family certificates had been issued worldwide. This figure reminds us of the fact that certified quality management is no longer a matter solely for production companies, but is nowadays...

Purpose – The purpose of this paper is to report and analyse a recent case, in which the safeguarding procedure adopted by one local authority was criticised by the High Court. It also seeks to identify the key lessons to be learned. Design/methodology/approach – The paper considers the...

Purpose – Aims to describe a project carried out within Hampshire Social Services investigating potential care pathways for older people after discharge from hospital and to show the potential of the simulation methodology in such situations. Design/methodology/approach – A discrete‐event...

Explores a conceptual approach to understanding the processes of collaborative relationships. It is applied to a case study of non‐profit collaboration. It both uses it to understand the dynamics of collaboration among a group of four non‐profit agencies in Canada, which might otherwise have...

Looks at New Zealand’s provision for the disabled. Reports on evidence from observation of the actual assessment process. Empirical data are used about the perceptions of both the assessors and the clients. Determines whether the stated aims of government policy are achieved. Appears that...

This article reports and evaluates how a traditional approach to recruitment and selection in the Social Services Department of West Sussex County Council was superseded by a competency‐based approach. The authors discuss the impacts of external and internal changes on the local authority and...

Purpose – The purpose of this paper is to examine the development of the Northlake Homeless Coalition, a collaborative network among homeless serving agencies in southeastern Louisiana. These collaboratives are required for obtaining government funds for housing programs in the USA....