Purpose – The purpose of this paper is to examine the benefits, disadvantages and success factors associated with the adoption of ISO 9001:2000 in educational organizations, more specifically in Portuguese vocational schools. Design/methodology/approach – Through a rigorous literature...

Purpose – Built heritage is one of the biggest assets that Lisbon's central downtown has accumulated since eighteenth century. The efficient use of these assets is a challenge for both the owners of individual buildings and society as a whole. Recently, a new regeneration initiative was...

Purpose – The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport administrations (SA) in order to justify the tariffs to be charged for a variety of services provided by these...

Purpose This study aims to illustrate the potential of the many centuries-old universities buildings, in European cities, in a historical, architectural, aesthetic and symbolic dimension to diversify and differentiate urban tourist destinations supply. Design/methodology/approach This is a...

Purpose – The purpose of this paper is to discuss how a decision of restructuring and firing people in a Portuguese company was based on financial data, and how the interpretation of such data made the process quite complex. This complexity was particularly relevant in the litigation that...