Purpose – This study seeks to investigate the effects of soft total quality management (TQM) on employees’ attitudes within a large Malaysian semiconductor organization. Despite extensive research on “soft” TQM practices, there has not been much research this area. Therefore, the...

When organisations succeed in developing and nurturing their organisational learning they create a form of intellectual capital that is difficult for competitors to imitate. Since learning enhances organisational ability to adapt and respond rapidly, it conveys competitive advantage on the...

This paper reports on the views that women academics have about their career prospects, equal opportunities and the conflicts they experience between their work and personal lives in one UK university. The university in question has formal equal opportunities policies and gender monitoring...

Purpose – The purpose of this case study is to highlight the importance of recognizing and mitigating covert employee resistance to a change management initiative. Design/methodology/approach – This hypothetical case study takes place at a mid‐sized consulting firm specializing in...

Purpose – The purpose of this paper is to present the results of a qualitative study of employees' sensemaking as a social, communicative process during a major organizational transformation. Design/methodology/approach – This case study describes a major transition in work mode, from...

Purpose – The purpose of this paper is to explore the perceptions of managers and employees, in one private and one public sector organization, towards an individual's decision to go to work, despite being unwell, a phenomenon known as presenteeism in the literature....

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The purpose of this paper is to describe a Model of Excellence™ that has helped to improve the performance of sales staff at retailing giant B&Q, among other organizations. Design/methodology/approach – The paper explains the background to the Model of Excellence™ and some of...

Purpose – The purpose of this paper is to describe how a new reward and benefits scheme has helped RS Components Ltd, a UK distributor of electronics and maintenance products, to improve employee engagement and retention and attract new talent. Design/methodology/approach – The paper...