Considers the challenge faced by management at the Blackley Manufacturing site of BICC Cables when, in 1992, a multi‐faceted change programme was planned to surmount the growing threats to the plant′s survival. Analyses the process of implementing the change programme under a tight schedule...

During an evaluation of a digital interactive consumer health television channel (NHS Direct) on Kingston Interactive Television the prominence of the channel’s menus regarding the interactive element of its service diminished considerably over a period of four months. During this time the use...

Purpose – The purpose of this paper is to introduce the online information system Redalyc as an intermediary tool that provides Latin American scientific articles with international standards (mostly related to natural sciences and developed countries) as well as with specific areas to host...

Numbering and addressing are key features of telecommunications: without them, the Global Information Society cannot exist. As the demand for new, and more innovative, services grows and the world moves towards deregulation and competition, so the pressure on numbering space increases. This...

Computer‐based video facilitates the creation of ‘movies’ recording actions on a computer screen complete with a voice‐over by the tutor. This paper describes the application of computer‐based video technology for point of need instruction on database searching. The Lotus ScreenCam...

Purpose – The issue investigated in this work is relative to the features of the information sub‐systems supporting specific university administrative processes (accountancy, personnel management, student services). This paper attempt: to develop a benchmarking model; and apply the suggested...

This paper describes a methodology for the structured development of manufacturing information systems based on a collaborative action research project. The methodology starts from the premise that a company has an enterprise resource planning (ERP) system in place. It can then be used to...

Purpose – Despite the general consensus regarding the critical role of top management in the information systems (IS) implementation process, the literature reveals a lack of understanding of top managers' supportive actions. There are also conflicting findings, which, based on the review, are...