This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in...

Reports the findings of a research project into the development of a total quality methodology for strategic use by senior management teams aimed at enabling them to audit current approaches, revise where ecessary, and then implement in order to produce TQM programmes which are resilient in the...

Addresses the notion of “phoria” in organizational change. Uses the device of the myth of the Erl König to explore the appropriation of emotion in organizations and considers the role of rhetoric, liturgy and ritual in the preparation for changes. Argues that organizations trivialize the...

Like most fields, the field of organizational change management has altered over time. In recent years the field has taken a “cultural turn”. Accordingly its methodological focus has altered somewhat. Sets out to analyse the claim that this methodological adjustment is reflective of the...

Examines business process re‐engineering (BPR) from a theoretical standpoint. Elaborates on antecedent concepts to the BPR construct and highlights their usefulness in strengthening the conceptual foundation of BPR. Develops a model of BPR based on the elements of process, radical...

To improve the likelihood of system success and user involvement, an MIS department manager has to deal with people and lead them under given user styles and organizational culture. For this reason, the managerial behaviour of MIS managers plays an important role in developing MIS. First...

Business process re‐engineering (BPR) is a radical rethinking of an organization and its cross‐functional, end‐to‐end processes and has taken corporations by storm. Despite the excitement over BPR, however, the rate of failure for re‐engineering projects is over 50 per cent. Uses two...

There is a discernible trend for organizations to be moving away from directive and authoritarian management styles, towards a more participative approach, which involves subordinates in taking more responsibility. This is linked to a move from bureaucratic role cultures to a more integrated...

In a discussion with Bruce Lloyd, Art Kleiner, author of The Age of Heretics, defines the organizational heretic and discusses their role in continuous improvement. Argues that these counter‐cultural people should be listened to, as they are on the fulcrum of organizational learning. Discusses...

Purpose The purpose of this conceptual paper is twofold: to investigate the nature of corporate social responsibility (CSR) initiatives, and to discuss the effects that several factors have on CSR outcomes by drawing on concepts from organization theory. Design/methodology/approach A qualitative...