Purpose – The purpose of this paper is to identify the appropriate method, demonstrating with a prototype model, of how knowledge in reliability management can be elicited from individuals as well as a team. Design/methodology/approach – The approach is to elicit the tacit knowledge of the...

Reviews the development of EU regulation of its airline industry. From a highly regulated regime the EU has slowly moved towards liberalization, culminating in the creation of an open competitive market from 1993. Influenced as much by the US example as by the needs of the single European...

The traditional means of procuring airline tickets and associate travel arrangements are rapidly changing. The advent and proliferation of computers, coupled with the increasingly acceptable leveraging of the Internet has caused some major changes in the travel industry. These changes are...