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Nwankwo, Sonny - In: Journal of Consumer Marketing 12 (1995) 5, pp. 5-15

guide management through the process of building a customer‐driven philosophy. It is hoped that by means of such a framework …

Persistent link: https://www.econbiz.de/10014849129

The role of management innovativeness in modern organizations

Nedelko, Zlatko; Potocan, Vojko - In: Journal of Enterprising Communities: People and Places … 7 (2013) 1, pp. 36-49

Purpose – The main purpose of this paper is to emphasize the role and importance of management innovativeness for … development of innovative working and behavior of organization and its employees. Design/methodology/approach – General management … management attitudes towards innovativeness are crucial for increasing innovativeness in organization. Findings – Increasing the …

Persistent link: https://www.econbiz.de/10014857939

Adopting a multi‐perspective approach to the study of public sector managerial effectiveness

Willcocks, Stephen George - In: International Journal of Public Sector Management 15 (2002) 4, pp. 262-280

Suggests that there is a need to explore managerial public sector effectiveness given its complexity and subjective nature. Argues the case for a multi‐perspective approach to public sector effectiveness, based on specific, inter‐related perspectives. Chooses these perspectives based on...

Persistent link: https://www.econbiz.de/10014798712

Qualifying for leadership or control masquerading as enlightenment?

Milliken, John - In: International Journal of Public Sector Management 15 (2002) 4, pp. 281-295

articulate approach to leadership and management development. In 1990 Handy warned that not all staff are equally experienced or … against existing management literature and practice. …

Persistent link: https://www.econbiz.de/10014798713

An analysis of recent trends in Australian local government

Worthington, Andrew C.; Dollery, Brian E. - In: International Journal of Public Sector Management 15 (2002) 6, pp. 496-515

Over the past decade Australian local government has undergone drastic change. The sheer pace of reform has made it difficult for practitioners and scholars alike to document and evaluate these rapid changes and even most recent extant analyses are now dated. Given the urgent need to review...

Persistent link: https://www.econbiz.de/10014798726

Management styles and professional identities among UK podiatrists

Blakeman, Paul D. - In: International Journal of Public Sector Management 16 (2003) 2, pp. 131-140

reforms on professional identity, which inevitably yielded information on management processes. This paper adapts and expands … monitoring and accountability. This expanded model can be used in management evaluation by categorising attitudes in high …‐order hierarchist, entrepreneurialist, covert fatalist or pseudo‐egalitarianist management trends. A manager drawn from a profession who …

Persistent link: https://www.econbiz.de/10014798739

Research and theory about new public services management

Kooiman, Jan - In: International Journal of Public Sector Management 9 (1996) 5/6, pp. 7-22

Outlines the broad area of research into and, theory development of, public services management (PSM). Deals with …

Persistent link: https://www.econbiz.de/10014799338

Applied product quality knowledge and performance

Claycomb, Cindy; Dröge, Cornelia; Germain, Richard - In: International Journal of Quality & Reliability Management 19 (2002) 6, pp. 649-671

This research challenges the idea of an unconditional and positive influence of knowledge on performance without regard to environmental uncertainty. We focus on applied product quality knowledge spanning the supply chain (i.e. supplier, internal, and customer quality sources are considered). A...

Persistent link: https://www.econbiz.de/10014800144

Franchise management: a model of service‐quality interactions

Mukherjee, Avinandan - In: International Journal of Quality & Reliability Management 20 (2003) 3, pp. 325-344

The main research question addressed in this paper is how two independent retail outlets in a franchise chain would react to each other on the quality of services. To better explain the interaction, the franchise as an organizational form and its peculiar characteristics compared to the...

Persistent link: https://www.econbiz.de/10014800182

The Stages of Quality Management Evolution in the Pacific Rim

Wacker, John G.; Sheu, Chwen - In: International Journal of Quality & Reliability Management 11 (1994) 7, pp. 38-50

different stages in its quality development. Examines these development stages of quality management, so that manufacturers can …

Persistent link: https://www.econbiz.de/10014800969

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