Purpose – This paper seeks to present a conceptual framework to analyze and improve the quality of empirical databases … levels in order to interpret shifts in the quality of databases. The soundness of the framework and its capability of …, give rise to original operational results in the ICT field of data quality. Practical implications – The framework helps …

as a signal of quality when objective quality is not demonstrably superior) is only effective when combined with “premium … quality positioning” throughout the marketing mix. Contrary to Koku’s argument, such premium quality positioning does succeed … for the case that was studied, and prices above that which objective quality would support are sustained.  …

individual quality program to increase our personal standards. A modified version of the Baldrige Award Criteria for Excellence …

organizations should deviate from outdated quality → value → satisfaction → loyalty paradigm to a modern and more flexible paradigm …

Quality management (QM) has been the purview of operations management for repetitive processes, where project … and QM has been focused on using PM to implement a total quality management culture or on assuring the quality of the …, project‐based organizations are fulfilling the principles of quality.  …

The attainment of superior quality and reliability in a manufactured product depends upon the existence of a framework … is explained, highlighting a strategy for the effective deployment of statistical quality engineering.  …

This paper proposes a development methodology that uses the assessment criteria of the national quality award as the … basis for creating a self‐assessment tool to measure quality performance in organizations. The Singapore Quality Award (SQA … into a multi‐item questionnaire. The self‐assessment tool is used to assess quality performance in various functions of the …

The objective of an effective quality assurance system should be to assist a company to satisfy customer needs and … to these changes and continuously satisfy customer demands. Therefore a quality assurance system, as a sub‐system of the … appropriate decision criteria and rules to recommend modules of a quality assurance system appropriate to specific company …

The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual …