. Although originally introduced by Motorola in 1986 as a quality performance measurement, six sigma has evolved into a … statistically oriented approach to process and product quality improvement. Many organisations have reported significant benefits as …

“quality” of journals. More specifically, the paper argues the need for a new range of standardized indicators based on reader …

This paper introduces the concept of ‘social quality’ as a measure of quality‐of‐life and it sets out a framework for … identifying social indicators of the relationship between information and social quality. Social quality has four elements: socio … (Demos) and community (Ethnos) level for four different aspects of each social quality element: input, process, outcome and …

, total quality management, and total technology management into a new methodology called total improvement management.  …

Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and … strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship … services, in three European countries, the UK, France and Germany. It is the combination of productivity, quality and ethics …

coherent approach for researching relevant areas, ranging from ontology to quality. Design/methodology/approach – A PhD process …

scale for measuring the quality of these intangible relationships between service firms and their customers. We then test … this scale against the related, yet dissimilar scale for service quality to determine whether the relationship quality (RQ …) scale adds any further explanation of behavioral intentions. Our results indicate that relationship quality is a distinct …