Purpose – The purpose of this paper is to provide a comprehensive review of organizational crisis and organizational change management and to provide a guide to crisis prevention, management and recovery by highlighting critical actions to be taken during each stage of an organizational...

Examines business process re‐engineering (BPR) from a theoretical standpoint. Elaborates on antecedent concepts to the BPR construct and highlights their usefulness in strengthening the conceptual foundation of BPR. Develops a model of BPR based on the elements of process, radical...

The study of complex adaptive systems which explains the constant flux of living systems is arousing much interest as a paradigm and model for studying organisational behaviour and associated disciplines. A new order of reality emerges as a result of the constant interaction and coevolution of...

The 1899 book and the 1939 MGM film The Wizard of Oz hold a permanent influence on US culture. In this article we describe how the Wizard of Oz’s story can serve as a metaphor for balancing energies and organizational transformation at all levels. Just as the spiritual transformation of a...

Purpose – A new blueprint for creating a learning organization is needed in which personal and organizational performance and learning mutually reinforce each other on a sustainable basis. Traditional business management concepts are insufficiently committed to learning and rarely take the...

Purpose – This paper aims to discuss the concepts contained in communities of practice theory (COPT) and how they might contribute to greater understanding of organizations. Design/methodology/approach – The paper draws upon COPT as a means to broaden the perspective of institutional theory....

Purpose The purpose of this paper is to introduce a transformative service-based model, which analyzes tripartite service interaction logics among trafficking survivors, anti-trafficking agencies and the community during a process of actively- and passively transformative exchanges. It aims to...

Reputation analysis is a well‐established practice applied to conventional news outlets (press, radio and television) through media evaluation, and to stakeholders direct through opinion and behavioural research. The media evaluation side of such integrated research permits organisations to...

Purpose – The author warns that when corporate leaders misunderstand and mishandle communication in a crisis, there can be existential consequences: customer loyalty can be jeopardized, market share lost to rivals, the ability to achieve key goals compromised, and perhaps a legal position...

Suggests that, for managers, crises are not attractive as they cost money, damage careers, threaten livelihoods and sometimes actually take lives. States risk is the precursor of crisis or, put another way, behind crisis lies a wrongly identified risk assessment. Looks at how the world has...