Purpose – The topic is restricted to the components of total quality management (TQM), in which a set of values, tools and techniques unites the descriptions of TQM. The purpose of this paper is to discuss the impact on an additional core value of the components of TQM, namely the...

Purpose – This paper seeks to elaborate the reasons why quality management programs (QMPs) frequently fail to produce the intended results, and to demonstrate how QMPs could be effectively institutionalised in an organisational setting. Design/methodology/approach – A survey of literature...

Purpose The purpose of this conceptual paper is twofold: to investigate the nature of corporate social responsibility (CSR) initiatives, and to discuss the effects that several factors have on CSR outcomes by drawing on concepts from organization theory. Design/methodology/approach A qualitative...

Purpose – The purpose of this paper is to examine the extent to which Confucian moral standards may serve as a moral root of employees' organisational citizenship behaviour (OCB) in the People's Republic of China (PRC). Design/methodology/approach – The approach is conceptual, based on...

Purpose – The purpose of this paper is to explore the range of benchmark applications associated with the historical event of Barack Obama being elected as the 44th US president. Design/methodology/approach – Collection and critical analysis of secondary data from relevant publications...

Examines business process re‐engineering (BPR) from a theoretical standpoint. Elaborates on antecedent concepts to the BPR construct and highlights their usefulness in strengthening the conceptual foundation of BPR. Develops a model of BPR based on the elements of process, radical...

From previous research projects in the context of technological innovation and social development the author argues that knowledge development, as well as knowledge sharing and integration, are essentially relational activities. Actors define and deal with content issues while mutually defining...

Purpose – The purpose of this paper is to develop a typology of organization behavior based on the guidelines from Manusmriti, an ancient Indian law text. The paper also purports to provide guidelines from the text for values‐based corporate governance. Design/methodology/approach – The...

Purpose – This paper seeks to examine an emerging synergetic model of organizational leadership that is founded on Chinese Taoism and complex adaptive system (CAS). Design/methodology/approach – The paper is formed around a comparative analysis of two conceptual models – the CAS model that...

Purpose – The purpose of this paper is to raise and critically analyse controversial issues facing the future directions of the academic discipline organisational behaviour (OB). Design/methodology/approach – Specifically, the commercial benefits for basic and applied OB research conducted...