Liu, Bingjie; Pennington-Gray, Lori; Klemmer, Louisa - In: Journal of Hospitality and Tourism Technology 6 (2015) 2, pp. 102-112
Purpose – The purpose of this paper is to provide greater insights into the-state-of-the-art in crisis management and aid in better response to health-related crises, with a specific focus on the hotel industry. This study extends the tourism crisis management model to include social media,...