Purpose – This paper aims to understand how organizational and interpersonal relationships influence selling centers, and how to form an effective selling center to establish cooperation among the functional departments to satisfy customer needs. Design/methodology/approach – The selling...

Purpose – Whereas motivation and coordination losses in teams have been investigated for quite some time, systematic research on performance gains in teams (often called “synergetic effects”) only emerged recently. The purpose of the present paper is to clarify the concept of process gains...

Purpose – Social support from fellow team members has been neglected as a unique source of process gains in teams. This paper seeks to introduce the Model of Social Support within Teams (MSST) that explicates testable hypotheses on effects of team partners' affective and task‐related support...

Despite transformational leadership enjoying success and attention as an exceptional leadership theory, few scholars have investigated a specific link between transformational leadership theory and team performance. As such, we discuss how transformational leadership theory can provide a...

Purpose – The purpose of this paper is to present a theoretical model aimed at understanding the impact that workplace spirituality (WS) has on team effectiveness. Design/methodology/approach – A literature review uncovers aspects of the implications that WS has for organizations and how it...

Purpose – The purpose of this paper is to present a systemic approach to understanding the challenges facing executive teams in making good decisions and propose a simple framework for addressing these challenges. Design/methodology/approach – Having identified Groupthink as a useful...

Purpose – Within the expansive body of literature on knowledge management, very little research is found that examines the use of teams as a sub‐process for knowledge management. This article addresses this limitation by seeking to provide a theoretical framework that examines the...

Purpose – This paper aims to introduce the theme of the special issue – diversity management beyond the business case. It addresses two main questions: first, how increased diversification within workgroups or labour is dealt with via diversity management, and second what the effects are of...

This paper reports on an industrially led research project, supported by the UK Engineering & Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly pressing issue for organisations – how to measure and manage the performance of teams. In spite of the current...

Purpose – The purpose of the paper is multifold. First, an understanding for creativity in an organizational setting is elaborated. Second, the emergence of creativity as a universal phenomenon is discussed. Third, an integrated framework focusing upon processes and group composition to affect...