Koskela-Huotari, Kaisa; Vargo, Stephen L - In: Journal of Service Theory and Practice 26 (2016) 2, pp. 163-178
Purpose – The purpose of this paper is to examine the role of institutions and institutional complexity in the process … institutions and conceptualize institutional arrangements, and the unique sets of practices, symbols and organizing principles they … arises due to the influence of institutions, managers need a more profound understanding of the complimentary and inhibiting …