Purpose – The paper aims to explain how Procter & Gamble's new strategy review meeting structure and new inquiry culture established a new norm for communication between leaders and their teams throughout the organization. Design/methodology/approach – The authors, one a former P&G CEO and...

Suggests that changes in the environment have required changes in the marketing concept. Shows that these changes have been in fact evolutionary rather than revolutionary ‐ making explicit aspects of the concept which were previously implicit. Provides an outline of the most recent concept,...

Although information exchange among trading partners is consistently mentioned as a key requirement of successful supply chain management implementation, research on information exchange is scarce. This lack of research provides little guidance and support for those managers interested in...

This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in...

Reports the findings of a research project into the development of a total quality methodology for strategic use by senior management teams aimed at enabling them to audit current approaches, revise where ecessary, and then implement in order to produce TQM programmes which are resilient in the...

To face the onslaught of hypercompetition, organizations need to be responsive and flexible. The human factor, if managed effectively, is perhaps the most important in imparting organizational flexibility. Managing the human factor as a competitive tool falls in the domain of strategic human...

This study focuses on knowledge management in relation to its organizational context. It argues that knowledge management is not just computer and information systems; it embodies organizational processes that seek to augment the creative, innovative capacity of human beings. Specifically, the...