Purpose Faultline literature has been extensively examined for its effect on various outcomes. Barring a few exceptions, this research has primarily inferred the adverse impact of such splits. The purpose of this theoretical paper is to assert that these divisions can also be formed based on...

Purpose The primary purpose of the study is to explore the evolving landscape of the contemporary workplace, specifically focusing on the role of high-performance work system (HPWS) and its positive relationship with job performance. Design/methodology/approach The study is based on an extensive...

Identifies hospitality and tourism themes that have been followed in the International Journal of Service Industry Management and Service Industries Journal between 1989 and 1994. Highlights points of interest. The themes come under the headings of: structure of the tourism industry; quality;...

Reviews some 118 entries from the International Journal of Hospitality Management from 1989‐1994. Identifies seven themes categorized as issues relating to international locations and generic issues of concern to the tourism and hospitality industries. The seven themes are international...

With reference to the concepts of chaos theory, proposes that long‐term strategic planning is of little benefit to businesses (especially small businesses) operating in the hospitality industry, and that managerial focus should emphasize innovative and creative practices in order to sustain...

Suggests that violent crime has become an increasing problem in the USA. What academic work has been done on the issue of security, has tended to focus on the guest as opposed to the employee. Yet, recent statistics have revealed that the hospitality industry is among the most dangerous to work...

Develops the view that human resource management is a central strategic and operational concern within the tourism and hospitality industries, with implications for quality and market positioning of tourism at local, regional and national levels. Suggests that all stakeholders, be they public or...

Argues for more real and in‐depth understanding of the industry ‐ theoretical and conceptual interpretations of human resource management issues ‐ to be provided to students before operational and presumptive models. Suggests that students are currently uncritical perpetuators of the...

In an effort to understand the base differences between tourism and hospitality academic programmes, it is important to understand their philosophical relationships. Different types of philosophies will give rise to different orientations. The differential orientations often lead to conflicts....

Today, hospitality educators are faced with various challenges. Understanding multi‐ethnic and multi‐national student mentality is seen as the key challenge for educators involved in international hospitality management education. A new model which aims at ensuring productive interactions...