Galbreath, Jeremy - In: The TQM Magazine 14 (2002) 1, pp. 8-24
Age gave way to the Information Age, so now the Information Age has given way to the Relationship Age. Relationship Age … economies, rather than based on raw materials or information, are based on the “hidden” assets of the firm, otherwise known as … setting, quality programs and management techniques to grow and maximize their most important capital store, relationship …