Purpose – Whereas motivation and coordination losses in teams have been investigated for quite some time, systematic research on performance gains in teams (often called “synergetic effects”) only emerged recently. The purpose of the present paper is to clarify the concept of process gains...

Purpose – Increasingly, organizations in the Asia‐Pacific region are recognizing the importance of cross‐cultural management to the sustainability of their competitive edge. Although the literature is replete with cross‐cultural studies of individualism and collectivism, little...

This paper explores the role of individual goal orientation on the self‐management work process and how individual goal orientation may impact self‐managed work team (SMWT) effectiveness. Supervisory encouragement, team member goal orientation, and work team behaviors are included in a...

Purpose – The aim of this paper is to examine when it is appropriate to provide dedicated support for a sales activity, and in cases where support is desirable, to explore the choice between core team support and external support. Design/methodology/approach – Sales transactions typically...

Purpose – The paper aims to identify the lessons CEOs of large established organizations need to learn to make continuous innovation a part of the firm's DNA. Instead of innovation and organizational learning being the responsibility of a few iconoclastic, courageous and rare individuals or...

Based on early and recent thoughts of total quality management and the new emerging field of human performance technology, key dimensions that drive human performance in organisations are identified. Human performance technology is a field that focuses on providing solutions to organisational...

Mainstream literature on long‐term performance of initial public offerings focuses on long‐term underperformance. Because underperformance is an anomalous phenomenon, many authors search for explanations based on financial market imperfections. More recently, however, the attention shifts...

This paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a systems perspective on teamwork, hence benchmarking of teamwork performance. In consequence, a generic model based...

Purpose – The purpose of this paper is to investigate relationships between organizational justice and conflict management. Design/methodology/approach – Two vignettes are described that illustrate: a manager who is highly sensitive to organizational justice issues; and a manager who...

Purpose – Aims to create a better understanding those factors that influence group cohesion in culturally heterogeneous teams. Design/methodology/approach – The hypotheses presented were tested on a sample of 250 students from a small Hawaiian university, comprising 140 Anglo, 28 Japanese...