Purpose – The purpose of this paper is to discuss citizen participation in public service delivery protests in the Sedibeng district municipality of South Africa. The municipality consists of three local municipalities: Lesedi, Emfuleni and Midvaal. Design/methodology/approach – A structured...

This paper presents data and analysis suggesting that immigration as an issue has ramified on to a broader policy agenda than "just" immigration. We show that, controlling for a wide range of political and demographic variables, those who say that immigration is the most important problem facing...

Purpose – The transfer to partnership in public sector management has created significantly new modes of service delivery, and is suggested to be the best means of ensuring that disadvantaged groups are socially included. The purpose of this paper is to examine New Leisure Trust (NLT)...

Purpose – The paper aims at contributing to the cutback management and organizational decline streams of research by providing an in‐depth analysis of the main challenges that public managers have to address in managing public spending and activity cutbacks as a response to the current...

Purpose – Different models have been adopted in England over time to organise public service delivery. The purpose of this paper is to explore contracting-out, a prevalent model of public service delivery in England, in relation to parks and roads maintenance delivery by examining private...

Purpose – The purpose of this paper is to focus on the availability and demanded locations of health care services in a rural context. The authors analyse subjective experiences because mobility and other individual factors influence the availability of public services....

Purpose – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust. The paper...

Purpose – The purpose of this paper is to discuss the consequences of citizens' increased use of public e‐services for agency employees' work situation. Design/methodology/approach – In order to accomplish the purpose of the paper the authors focus on the way in which the increased use of...

Purpose – The purpose of this paper is to offer new reflection upon the contested interaction of social enterprises with the public sector. It does this by fore fronting the notions of boundaries, boundary work and boundary objects. Design/methodology/approach – The paper reports qualitative...

Purpose The purpose of this paper is to investigate how operations strategy and Lean concepts can be applied within a healthcare organisation and the degree to which both Lean and operations strategy are understood by senior-level National Health Service (NHS) personnel, based on the process of...