. Diese Erkenntnisse werden im Anschluss mit den Realitäten und Evidenzen im Personalmanagement im Tourismus konfrontiert, mit …, analyzing the realities and current practices of human resource management approaches in the tourism industry. As a result this … paper aims to depict the necessity and complexity of the human resource management dimension many protagonist in the tourism …

strategic approach to human resources management. Proposes that previous commentators, who have argued that there is no such …

Performance management has become an essential skill for many managers as customers become more demanding and costs are … squeezed tightly. Explores the benefits of good performance management in creating better service to the customer. Describes …

The article aims to consider the management challenge presented to the hospitality industry by the demographic changes … now being encountered. Organisational culture is discussed as a vehicle by which more effective management of the human …

are reappraising the way in which they manage their human capital. The emphasis is shifting from “personnel management” to … the wider, strategic concept of “human resource management” (HRM) in which human resource policies and activities … a more strategic approach to people management must establish credibility with top management as key figures in the …

the challenges of effective management of service organizations and operations, vastly different from those faced in …