As much of the developed world faces a recessionary tide, age‐old questions on the nature of creating and sustaining lasting market value are once again being asked. In the past, questions of market value creation were answered by investing in tangible assets. Today, those same questions are...

Abstract Die IT-Branche steht seit wenigen Jahren im Mittelpunkt der Aufmerksamkeit von Politik und Wirtschaft. Trotz Börsencrash und zunehmender Pleiten bei Internetfirmen und trotz Tausender arbeitsloser IT-Experten klagt die Branche lauthals über Fachkräftemangel und dadurch bedingte...

The recent article in Capitalism and Society by Dosi et al., as well as the accompanying discussion by William Lazonick, misunderstand and mischaracterize the argument of my 2003 paper "The Vanishing Hand." More importantly, some of the central claims these articles make about the organization...

Zusammenfassung Seit 1998 sind in Deutschland keine ausgeprägten Konjunkturtief- und -höhepunkte mehr auszumachen. Das zeigt die mit den Daten über die Auslastung der industriellen Kapazitäten gewonnene Konjunkturkurve. Hat sich das Konjunkturmuster (auf Dauer) geändert? Vermutet wird, dass...

Purpose – Consumer online resale is becoming an increasingly common method of both buying and selling goods. When an item can be easily resold online, consumers' subjective estimation of the value of that item changes in complex ways based on consumption cost and resale return. This in turn...

Purpose – The concept of online customer service experience (OCSE) has recently received great interest from academia and businesses alike. Despite the belief that providing superb online experiences will influence customers' online buying behavior, most of the research focuses solely on the...