Zusammenfassung Aufgrund der arbeitsintensiven Dienstleistungen eines Call Centers ist die auf die Optimierung der Personalkosten zielende Personalbedarfs- und Personaleinsatzplanung eine wichtige Aufgabe des Call Center-Managements. In diesem Beitrag wird die Grundkonzeption eines Prognose- und...

Abstract Population aging challenges pay-as-you-go pension systems. Solving the associated funding problem constantly motivates reform processes. In addition to an aging population, specific regulations of the German public pension system lead to an increasing financial burden of national...

Joseph A. Schumpeter advocated a corporatist principle of economic organization enunciated by Pius XI in the encyclical Quadragesimo Anno . Schumpeter insisted that a corporatism of associations could provide social leadership and economic co‐ordination to ensure a stable, high employment...

The information explosion is having dramatic effects in many areas of business. Organisations, cultures, business practices and the external image of the company can all be significantly influenced by the use of information technologies. What impact has all this had on the practice of...

Some of the weaknesses of contemporary computerised financial planning systems and procedures encouraged by batch‐processing environments are described. The failure of many levels of corporate management actively to participate in financial planning or to rely on budgets for operating...

Electronic commerce applies new business models. To use information technology to support a new business model, the supplier enterprise needs to develop an information system model for electronic commerce. Proposes a framework for developing an information system model to fit the business model...

Traditionally the hospitality industry has been slow to adopt new systems and technologies. This can be witnessed particularly in the hotel industry’s utilization of yield management (YM). Based on the experiences of hotel managers, explores the problems encountered during the introduction of...

A small sample of leading edge companies was studied to see how firms are addressing the changing workforce. Generally, HR planners and business leaders are very aware of the issues. Some companies have even begun to put in place innovative HR programmes designed to meet the eeds of the changing...