This paper examines the appropriate term of the risk free rate to be used by a regulator in price control situations, most particularly in the presence of corporate debt. If the regulator seeks to ensure that the present value of the future cash flows to equity holders equals their initial...

In the early 2000s, many developing countries in Eastern Europe, Latin America and Asia presented substantial corporate dollar debts. This paper suggests an explanation for this worrisome phenomenon, which builds on the traditional signaling approach. The model brings into the picture specific...

When credit is constrained, a bias toward short-term debt can arise in financing long-term investments, generating maturity mismatches and leading potentially to liquidity crises. After the financial crises of the 1990s many voices rose to explain that the causes of these crises were new...

Zusammenfassung Am Beispiel der Region Braunschweig-Wolfsburg zeigen die Autoren anhand von Sekundär- und mehrstufiger Primärforschung, dass Fachkräftemangel bereits heute die Managementpraxis der Hotelbetriebe prägt. Trotz problematischer Beschaffung von Arbeitskräften können die meisten...

Zusammenfassung Angesichts der vorherrschenden Wettbewerbskräfte und des vielfach proklamierten Strukturwandels in der Hospitality-Industrie sowie den damit verbundenen Herausforderungen für die Unternehmensführung von Hospitality-Unternehmen, ergibt sich die zunehmende Notwendigkeit des...

Kurzfassung Aktuelle und kommende demografische Entwicklungen führen zu einer großen Anzahl von Unternehmensübertragungen gerade in familiengeführten Klein- und Mittelbetrieben. Als zentrale Herausforderung im Lebenszyklus eines Unternehmens untersucht die vorliegende Studie familieninterne...

Purpose This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services. Design/methodology/approach The probability sampling method was employed to develop a research sample. The research uses correlation analysis and structural equation modeling to...

Examines how one of Britain′s largest bingo companies, Top Rank put in place a major training programme in 90 clubs across Britain to improve customer service. Shows the process of identifying the need for training, finding a suitable programme (actually customizing an existing one) and...

Presents the current state of the methodological discussion on the measurement of perceived service quality. Describes two approaches ‐ attribute‐based methods and the sequential incident technique (SIT). Outlines the concept and basic assumptions of SIT describes an empirical SIT study...

Purpose As part of the recent global financial crisis, Europe has experienced a double crisis (financial crisis and Euro crisis) leading to a double dip recession, meaning that the effects of the crisis have been longer and more severe. Tourism, specifically the hospitality industry, is...